Quick service pizza restaurants roll out mobile apps and ordering tools.
Ordering
More than two decades ago, Pizza Hut sold its first pizza online—reportedly the first thing ever sold on the Internet. Ever since, the nation’s pizza chains have been leading the way in online sales innovation. And this year, that innovation is expected to continue as pizza brands fight off a stiff...
Bakery cafe quick service restaurant concept Tim Hortons hopes to leverage Burger King resources.
Competition
Tim Hortons has devoted fans in the U.S. One need only to read the Twitter and Facebook feed on the brand’s U.S. website to see the passion. “Can you please open a Tim Hortons in Cincinnati???” writes Kevin Ryne Laile. “I just had the best/fastest/nicest @TimHortonsUS service!! The new one at 5...
Quick service brands create employee training programs to prevent sexual harassment.
Human Resources
A recent study by the Restaurant Opportunities Centers United (ROC) highlighted a troubling trend of sexual harassment in the restaurant industry: 60 percent of female and transgender workers and 46 percent of male workers report harassment as an uncomfortable aspect of work life. These findings...
Quick service brands are leveraging potential in Motor City.
Industry News
Once a bankrupt city left for dead, Detroit is showing signs of becoming a hot destination for quick-service and fast-casual concepts. Where city blocks were once ghost towns, real estate developers today are building thriving centers for businesses and entertainment venues—and restaurant operators...
Quick service multiunit franchisee Tony Lutfi talks equation for franchising success.
Denise Lee Yohn: QSR's Marketing Guru
As CEO and president of Marlu Investment Group, Tony Lutfi has his hands more than full with a large quick-serve empire; his company operates 21 Jack in the Box, 47 Church’s Chicken, 53 Arby’s, five Little Caesars Pizza, and five Sizzler units. Most recently, Lutfi’s company acquired all five...
Spun off popular Washington DC tapas bar, Cava Grill lets cusotmers build own Mediterranean meal.
Emerging Concepts
Like many in the restaurant business, childhood friends Ike Grigoropoulos, Dimitri Moshovitis, and Ted Xenohristos sought a new service platform to bring their traditional Greek and Mediterranean cooking to more Washington, D.C., residents. The trio adapted their full-service concept, Cava Mezze...
Global quick service concepts expand presence across the US.
Competition
When it comes to global expansion, international operators are quick to point to the U.S. as the gateway to success. Foodservice here is booming, with expected restaurant industry sales in 2014 surpassing $680 billion, according to the National Restaurant Association—and the limited-service sector...
Quick service restaurant concepts position brands to grow in 2015.
Denise Lee Yohn: QSR's Marketing Guru
Technomic is forecasting a nominal 3 percent growth rate for limited-service restaurants in 2015, so it doesn’t seem as if there will be any big changes in fast food in the coming year. Any positive effect produced by lower gas prices is likely to be canceled out by drought-induced higher food...