Upcoming quick service restaurant concepts avoid negative chain perception.
Competition
Asking how a chain and an independent restaurant differ may seem like a deceptively simple question, with the most obvious answer being that independents have one unit—or maybe two, according to an official definition from The NPD Group—while chains are larger in both size and scale. And though...
California quick service restaurant concept lets charities raise funds through pizzas.
Charitable Giving
Charitable contributions and service have always been important to the management team at Milano Restaurants in Fresno, California. Executives hold seats on nonprofit organizations’ boards, while the operator of franchise brands such as Coney Island Grill and Me-n-Ed’s Pizzeria also sponsors...
Industry News
When it comes to limited-service Italian, pizza reigns supreme. Five-time James Beard Award finalist chef Gerard Craft believes he can change that with Porano Pasta + Gelato, a new fast-casual concept slated to open in downtown St. Louis this summer. “People haven’t done a lot of pasta because it’s...
Quick service restaurant behemoth McDonald's hired new CEO to turn company around.
Industry News
As Steve Easterbrook readies to take over the helm at McDonald’s Corp. next month, one point seems crystal clear: He has his work cut out for him. In the wake of two years of declining sales and profits, the world’s largest restaurant enterprise is turning to Easterbrook to turn around the ship...
Outside investors can help quick service restaurants grow quickly.
Denise Lee Yohn: QSR’s Marketing Guru
Q: I’m looking to get some investors. I think we do a good job appealing to customers, but what are some tips for appealing to investors? A: It’s a good time to be thinking about seeking investments. After last year’s successful IPOs by Zoës Kitchen and El Pollo Loco, the restaurant sector seems...
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Industry News
The launch of a new product line is a noteworthy event for any quick-serve. But for Dickey’s Barbecue Pit, its new potato chips are a mere side item to a meatier rollout: a foundation to benefit law enforcement officers and firefighters. “Let’s coincide the potato chips with our Barbecue, Boots...
Industry News
Valentine’s Day is an ambiguous occasion—both dreamed about and dreaded—but within the limited-service space, February 14 is a day worth celebrating.   From Heart-Shaped Bo-Berry Biscuits at Bojangles’ to the seasonally inspired First Blush blend at Teavana, a slew of operators are offering special...
Chipotle Mexican Grill
Industry News
Hundreds of Chipotle restaurants aren’t selling carnitas for the third straight week after the fast-casual chain suspended one of its pork suppliers for violating animal welfare standards. While opting to uphold the company’s standards could prove beneficial for consumer loyalty, the shortage...
Fast food restaurant companies innovate supply around farm drought conditions.
At Mother Nature’s Mercy
Kevin Kester’s family has been farming in the U.S. for generations. And it’s not just a couple of generations they’ve been farming; more like generations upon generations, way back to the 1600s, specifically in California since the 1860s. Today, Kester owns a 22,000-acre beef cattle ranch in...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
More Wall Street investors look to buy stock in fast casual and quick service concepts.
The Push for Public
When fast-casual chain Zoës Kitchen Inc. debuted on the New York Stock Exchange last April, the Plano, Texas–based Mediterranean-style eatery recorded its initial public offering at $87.5 million. Satisfying an investor appetite for investments within the trendy fast-casual space, Zoës’ strong...
10 Challenges for Fast-Casual Leaders
While the fast-casual category continues to be the fastest-growing industry sector, the road in 2015 will be bumpy. We will see constant change and challenges around every corner. For industry leaders, there are issues that will keep even the most seasoned executive awake at night.  Here is my top...
The One-Stop Shop
Convenience stores are increasingly taking a larger slice out of the quick-serve pie with fresh food offerings. It’s become such a lucrative business for C-stores that Sheetz, the Pennsylvania-based C-store chain that this week opened its 500th location, is planning stores designed more as fast...