Female leadership can help propel the fast casual industry forward.
George Green: Fast-Casual Expert
As someone who has always been proud of the opportunities our industry has provided to women and minorities, I have been disappointed by the small number of women I have seen at industry conferences, especially those with a high number of attendees from the fast-casual and quick-service segments....
Ice cream sandwiches present innovative dessert option for fast food.
Marc Halperin: Resident F&B Expert
Ever gotten thoroughly sick of eating ice cream? Ever cringed at the idea of taking yet another lap of a French vanilla cone flecked with chocolate sprinkles, or recoiled at the thought of having to choke down a second scoop of triple-chocolate brownie fudge ripple with almonds, marshmallow, and...
Pinkberry frozen yogurt is now available across the country.
Emerging Concepts
Ron Graves, CEO of Pinkberry, says the six-year-old frozen yogurt chain could be growing faster than it already is, but that the bar is set high for potential partners. “We have thousands of inquiries from people who want to be franchisees, but we have a very distinct screening process we go...
Franchisees should take advantage of their franchisor's resources.
Franchising
After 17 years on the corporate side of quick service, Rob Parsons stepped out of the suit, threw on a purple polo, and opened his first Popeyes Louisiana Kitchen unit in 2009. Having previously worked for the real-estate division of Popeyes and at Denny’s corporate, Parsons helped his first store...
Brand extensions like McDonald's McCafe can build sales in a big way.
Denise Lee Yohn: QSR’s Marketing Guru
What do Bic underwear, Harley-Davidson wine coolers, and Jamba Juice soup have in common? They’re all ways companies have tried to extend their brands—and they all failed. It shouldn’t have been a surprise that the rough and manly image of the Harley brand wouldn’t fit with the light and girly...
Quick serves can save money by scheduling employees more efficiently.
Human Resources
With expenses from commodities to health care continuing to put increasing pressure on margins, many operators are looking closer than ever at their labor costs and how to cut them. While the default action for most operators is to cut employees or their hours, workforce-management experts say the...
WiFi enabled devices can be a security threat to fast food wireless networks.
Outside Insights
According to recent analysis by AirTight Networks, there is a very high incidence of wireless vulnerabilities among organizations that are subject to the Payment Card Industry Data Security Standard (PCI DSS), highlighting the need for wireless scanning as outlined in the PCI DSS Wireless Guideline...
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Tasti D-Lite's treats have been popular with celebrities like Taylor Swift.
Emerging Concepts
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Since the late ’80s, New York City has had a secret: a sweet, creamy, frozen dairy dessert that won’t mess up a model’s diet, or anyone else’s for that matter. The secret has gotten out, however, as Tasti D-Lite stores have opened in places as close to the Big Apple as New Jersey and Connecticut,...
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
The top quick service restaurant brands from year 2014 served new menu items, technology, innovation.
2014’s Top Brand Stories
It’s that time of year. Time to look back and reflect upon the brand developments in quick service from the past year—from the surprising to the exciting and the defining—that seemed most important. Innovation and growth are a couple of the common themes among the top fast-food brand stories of...
Quick service companies saw stocks fall in 2014 but could rebound with Shake Shack IPO.
Stocks Dip in 2014
After outperforming Wall Street the past few years, the stock prices of restaurant companies with quick-service concepts finished a bit worse than the overall market in 2014. Slightly more than half of limited-service dining companies’ stocks were bested by the Standard & Poor’s 500 index last...
Quick service pizza restaurants roll out mobile apps and ordering tools.
Order’s Up
More than two decades ago, Pizza Hut sold its first pizza online—reportedly the first thing ever sold on the Internet. Ever since, the nation’s pizza chains have been leading the way in online sales innovation. And this year, that innovation is expected to continue as pizza brands fight off a stiff...
Quick service restaurant operators can survey equipment options at NAFEM Show.
2015 NAFEM Show Preview
THE Q&A We spoke with officials at the North American Association of Food Equipment Manufacturers about what attendees can expect from this year’s event. What is the purpose of the NAFEM Show? The NAFEM Show features foodservice equipment and supplies from 500-plus manufacturers. At the show,...