Some restaurants are cutting down on carbon emissions and letting customers know
Sustainability
Quick serves across the country are still struggling to figure out how to accommodate the menu-labeling mandate, which will require them to be transparent about their calories. But some operators say customers will soon want a new kind of count posted for the public to see: size of the restaurant’s...
Restaurants should focus on marketing, customer service to get repeat business.
Story
Kate and I stopped into our favorite bar and grill after church last Sunday for a quick lunch. We usually just sit at the bar, and that day it was just us and another couple at the other end. Their drink glasses were empty, but the bartender busied himself mightily with cutting up lemons, putting...
Demand for lower sodium and other healthier foods has impacted food businesses.
Story
In recent weeks, I’ve had the opportunity to speak with a number of food-industry leaders about technology and choice in our food supply. These discussions have centered on what consumers want. There appears to be a growing list of examples where consumer choice was compromised when companies made...
Special Report
It’s true that different brands excel at different things, be it in the area of nutritional offerings, customer service, or speed. It’s true, too, with drive-thru service; some brands perform better than the rest. And this year the QSR Drive-Thru Performance Study focuses on seven brands as a...
Upselling to customers in the drive thru can boost profit margins.
Ordering
If you haven’t seen the “Fast Food Folk Song,” it’s worth a look on YouTube. Comedians Rhett and Link pull up to a Taco Bell drive thru, and when they’re asked what they’d like to eat, they launch into an elaborate folk song. Their song, which includes lines like “I’ll choose a chalupa, I’ll grab a...
Read Full Story // read more about: Robert Lillegard
Industry News
Hala Moddelmog, president of Arby's, spoke to QSR about the launch of her company's new-look, healthier kids' menu, as well as its work with Share Our Strength's "No Kid Hungry" campaign.   Why is now the time for Arby’s to unveil a new kids’ menu? We’ve been working on it for some time, as usual....
Apples and yogurt sauce will be default side item for Arby's kids meals.
Web Exclusive
Arby’s announced in an exclusive interview with QSR that it is unveiling a new, healthier kids’ meal strategy and leveraging it to raise money to fight childhood hunger. On Monday, the Atlanta-based company will debut two new kids’ meal entrees and replace fries with apple slices and strawberry...
Industry News
United Kingdom–based sushi concept YO!Sushi is crossing the pond and bringing its conveyor-belt operation to the U.S. after a deal was signed to open at least 10 units on the East Coast. The fast casual, which is known for its sushi-lined belt that snakes around the dining room, will debut at Union...
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
QSR brands must adapt new technology tools to improve business potential.
Every day, entrepreneurs dream up new ways to “disrupt” so-called “legacy” businesses like quick-service restaurants.
Young QSR diners look for more premium and bold flavors like high quality seafood dishes.
Regular readers of this column know that for some years now, I’ve been dispensing suggestions on how quick-serve chains can do more to court millions of Millennials, aka members of Generation Y, whose adventurous palates, curious minds, and unconventional tastes have often made them elusive qu
QSR operators work to make higher wages effective in restaurant operation.
The minimum wage is on the mind of most quick-service operators today, especially as many states and cities pass regulations that bump the minimum wage upward.But when Moo Cluck Moo founder Brian Parker and his team first sat down to discuss employee pay, he says, the minimum wage wasn’t even
QSR brands launch new delivery programs to expand business opportunities.
Q: Should our restaurant offer delivery service?A: These days, everyone seems to be doing delivery, right? Starbucks, Chipotle, McDonald’s, and Taco Bell are some of the big chains that have recently announced tests or rollouts of delivery service.
QSR brands plate fresh and natural ingredients to improve health and nutrition.
Fresh has become a mantra of the restaurant industry these days, and there’s nothing that conveys fresh better than using raw items, particularly fruits and vegetables.