Special Report
It’s true that different brands excel at different things, be it in the area of nutritional offerings, customer service, or speed. It’s true, too, with drive-thru service; some brands perform better than the rest. And this year the QSR Drive-Thru Performance Study focuses on seven brands as a...
Upselling to customers in the drive thru can boost profit margins.
Ordering
If you haven’t seen the “Fast Food Folk Song,” it’s worth a look on YouTube. Comedians Rhett and Link pull up to a Taco Bell drive thru, and when they’re asked what they’d like to eat, they launch into an elaborate folk song. Their song, which includes lines like “I’ll choose a chalupa, I’ll grab a...
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Industry News
Hala Moddelmog, president of Arby's, spoke to QSR about the launch of her company's new-look, healthier kids' menu, as well as its work with Share Our Strength's "No Kid Hungry" campaign.   Why is now the time for Arby’s to unveil a new kids’ menu? We’ve been working on it for some time, as usual....
Apples and yogurt sauce will be default side item for Arby's kids meals.
Web Exclusive
Arby’s announced in an exclusive interview with QSR that it is unveiling a new, healthier kids’ meal strategy and leveraging it to raise money to fight childhood hunger. On Monday, the Atlanta-based company will debut two new kids’ meal entrees and replace fries with apple slices and strawberry...
Industry News
United Kingdom–based sushi concept YO!Sushi is crossing the pond and bringing its conveyor-belt operation to the U.S. after a deal was signed to open at least 10 units on the East Coast. The fast casual, which is known for its sushi-lined belt that snakes around the dining room, will debut at Union...
Jay Bruce of the Cincinnati Reds was a spokesman for Penn Station.
Industry News
Most consumers can recall a celebrity-driven fast food marketing campaign, whether it’s Michael Jordan and Larry Bird shooting hoops for McDonald’s or Michael Phelps bringing gold to Subway. But celebrity spokespeople extend beyond the mega-famous endorsing for the mega-chains. Take Penn Station...
Industry News
The creators of Dine America, an annual conference for foodservice executives, are proud to announce that David Davoudpour, chairman and CEO of Shoney’s, will join the exciting lineup of keynote speakers at the 2011 conference. Davoudpour bought the struggling Shoney’s chain from Lone Star in 2007...
Menu Innovations
As consumers increasingly seek healthy, great-tasting food, it seems that more chefs and restaurant operators are looking to fruit as a perfect ingredient for menu items. The health benefits are obvious. Most fruit is low in fat, sodium, and calories; full of vitamins and minerals; and has no...
QSR concepts in California use action sports to connect with communities.
In the 1990s, “Skateboarding is not a crime” was a popular sticker slogan demonstrating opposition to local ordinances that banned skateboarding in public places.
QSR operators work to make higher wages effective in restaurant operation.
The minimum wage is on the mind of most quick-service operators today, especially as many states and cities pass regulations that bump the minimum wage upward.But when Moo Cluck Moo founder Brian Parker and his team first sat down to discuss employee pay, he says, the minimum wage wasn’t even
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brands launch new delivery programs to expand business opportunities.
Q: Should our restaurant offer delivery service?A: These days, everyone seems to be doing delivery, right? Starbucks, Chipotle, McDonald’s, and Taco Bell are some of the big chains that have recently announced tests or rollouts of delivery service.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
QSR restaurant concepts streamline unit design to better manage customer traffic.
Operators are often looking to improve their store throughput, or the efficiency with which they get customers through the restaurant.