Executives must identify and work on strengthening their weaknesses.
Human Resources
Chris Newcomb, cofounder, president, and CEO of Newk’s Express Café, would have called himself an understanding manager. His two co-owners, however, would have described it differently—something along the lines of too forgiving. “They came to me and said, ‘You sure do give people a lot of chances...
Read Full Story // read more about: Popeyes, Newk's Eatery
Fine dining foods are finding their way to quick-service menus.
Marc Halperin: Resident F&B Expert
In 2015, the single most popular dish on quick-serve restaurant menus will be a sumptuous curried goat sandwich served with fried lentils and a crispy tamarind-orange flatbread. Shortly thereafter, thick, frosty duck confit milkshakes and turnip tots will take the fast food world by storm. Then, by...
Americans deserve engagement instead of advertisement overload.
Outside Insights
How many advertising messages is the average American exposed to every day? When you consider almost every surface we see during the course of our day is invariably plastered with advertising, the numbers are high. From newspapers, magazines, billboards, and product logos, the acceleration of...
Fast food mascots might not be marketing success they used to be.
Industry News
More than a decade into the 21st century, it is safe to say we are living in a brave new world. Television, perhaps the pièce de résistance of last century, has given way to computers and, in turn, desktop computers and laptops may soon give way to tablets and smartphones. This rush of...
Roast beef sandwich chain Arbys is up for sale.
Industry News
Just two years after getting hitched, Wendy’s and Arby’s may be breaking up. But few analysts are surprised. Wendy’s/Arby’s Group Inc., the Atlanta-based company that owns the two quick-service restaurant brands, said last week that it is seeking “strategic alternatives” for Arby’s, including a...
Read Full Story // read more about: Finance, Wendy's, Arby's, Growth
Disagreement among executives can be good for a business.
Executive Insights
Jim Amos Jr., CEO of frozen dessert concept Tasti D-Lite, does exactly one thing to discourage conflict among members of his c-suite: nothing. “There is no progress without disagreement,” Amos says. “As long as there’s no extreme fear of failure, people will dig in and state their opinions. Then...
Read Full Story // read more about: Tasti D-Lite
Cold Stone is adding frozen yogurt to its offerings in 2011.
Industry News
Cold Stone Creamery president Dan Beem will tell you that 2010 treated the company pretty well. “We had our best October in about four years,” he says. “If you look at our year overall, we’re trending much better than the industry.” In an attempt to replicate that success in the coming months, Cold...
Subway offers a healthy alternative for kid customers.
Health
Kids’ menus have come a long way from the days when they were little more than sandwiches, soft drinks, and small fries for the small fries. As parents increasingly seek out food that is healthful and nutritious for their children, particularly in light of America’s growing childhood-obesity crisis...
Premium quick service restaurant chain dishes out upscale and local foods.
Ones To Watch: Modmarket
In 2008, Anthony Pigliacampo and Rob McColgan were two young professionals looking for a place to have a healthy lunch on a regular basis. When they couldn’t find one, the pair decided to create one. They pooled their knowledge to create Modmarket. “We felt very strongly that there needed to be...
Quick service operators can make money through market based pricing strategies.
The Cost of Outdated Pricing Strategies: Part 3
Editor’s Note: This is the third in a series on pricing strategies within the quick-service restaurant industry. Click here to read part one, and here to read part two. Hello again QSR readers! Before we dig into another alternative pricing strategy, we want to take a moment to look back at where...
Quick serve chicken chain rolls out coffee that benefits bean growers.
Morning Jolt
Chick-fil-A joined the breakfast innovation bandwagon with a renewed commitment to offering better coffee. And the chicken chain took the initiative one step further by partnering with a network of specialty coffee farmers in Central America known as THRIVE. The handpicked, proprietary coffee blend...
Fast food restaurant in Austin holds city wide 5k race to raise funds for charity.
Hot to Trot
While families around the U.S. gather this year for Thanksgiving Day dinner, a casual game of touch football, and the annual parade, some Austin, Texas, residents will sport their running gear for the annual ThunderCloud Subs Thanksgiving Day Turkey Trot. Since its inception in 1991, the 5K...
Quick service concepts with breakfast focus offer more menu items for lunch day part.
Taking a Bite Out of Lunch
As the only daypart with marked growth in the limited-service industry, the breakfast business is hot. It seems that every week brings more news of morning daypart expansion from this or that brand. Faced with this increased competition, those brands already built around coffee, bagels, doughnuts,...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Quick service restaurant executives could take notes from transportation startup Uber.
How to Be the Uber of Fast Food
Q: Many fast-food restaurants are beefing up their mobile capabilities. What is the best way to tap into this trend? A: Getting in on the mobile ordering—or mobile payment or mobile marketing—trend shouldn’t be our objective. Instead, we should ask, “How can we use mobile technology to disrupt our...