Industry News
Seattle’s Best Coffee, following in its recently announced tagline to be “Anywhere Great Coffee is Needed,” announced that it is providing support to nonprofit organizations in the form of coffee—and a $5,000 donation. The brand recently launched its “Brew-lanthropy Project,” an effort to reward...
The BP oil spill in the Gulf emptied beaches and scared seafood consumers.
Sustainability
There is a constant murmur during the July 27, 2010, Congressional hearing before the Committee on Energy and Commerce. As politicians shuffle in and out from their burgundy leather seats, Ken Feinberg, made famous for distributing insurance claims to 9/11 victims and their families, stays still,...
Industry News
A WWII soldier opened a package from home on the front lines, just before the Battle of the Bulge. Two Cheerwines were among the contents, and he and another North Carolinian downed the two bottles and went to battle. Bob Morgon was one of few soldiers to come back from that battle, and he let...
BannaStrow's, a Miami crepe concept, is getting international expansion help.
Industry News
On April 10, Mauricio Acevedo, the CEO of Miami-based crepe concept BannaStrow’s, will head to India to visit Mumbai, Hyderabad, and New Delhi. While there, Acevedo will meet with entrepreneurs who are interested in partnering with the brand to open stores in each market. But BannaStrow’s isn’t...
Top Chef Spike Mendelsohn is getting into the quick serve world.
Executive Insights
Spike Mendelsohn is a reality TV star. For those who watch Top Chef, he needs little introduction. After eight seasons, the Bravo hit series just wrapped an all-star version of its famous competition show where cheftestants are pitted against each other to earn industry respect, cash prizes, and,...
Ludo Lefebvre is the chef who made pop up restaurants popular.
Consumer Trends
In 2007, Ludo Lefebvre did what no businessman should ever do: He made an important business decision out of fear. Faced with the opportunity to use millions of dollars in investments to open a restaurant, the Los Angeles–based celebrity chef balked at committing himself to 10–15 years sweating in...
CEOs must measure their company's health and inject life into their brand.
Growth
Since May 2010, TCBY has introduced a self-serve prototype, revamped its store design, and signed a deal to open 200 stores in Texas over the next 10 years. It was no coincidence that TCBY hired a new CEO that same month. “Growing the brand was a high priority [when I started],” says Tim Casey, who...
Happy meals ended up in the crosshairs of San Francisco legislators.
Roy Bergold: Tales from McDonald’s
OK, I’ve had it.   Those of you who read this column know that I am a problem/solution kind of guy. If I have a problem, I have a proposed solution, and I use this column as my platform. My problem is government intervention in the quick-serve business. My solution will come later. They went way...
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Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
More Wall Street investors look to buy stock in fast casual and quick service concepts.
The Push for Public
When fast-casual chain Zoës Kitchen Inc. debuted on the New York Stock Exchange last April, the Plano, Texas–based Mediterranean-style eatery recorded its initial public offering at $87.5 million. Satisfying an investor appetite for investments within the trendy fast-casual space, Zoës’ strong...
Quick service brands create executive succession strategies to ease transition.
Navigating Corporate Succession
The chief executive officer is often the face of a brand. And when the time comes for a new leader to assume the role, experts say, an efficient succession plan can help establish a smooth transition and reassure employees that all is well with the brand. In its first-ever succession, Elevation...
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
10 Challenges for Fast-Casual Leaders
While the fast-casual category continues to be the fastest-growing industry sector, the road in 2015 will be bumpy. We will see constant change and challenges around every corner. For industry leaders, there are issues that will keep even the most seasoned executive awake at night.  Here is my top...
The One-Stop Shop
Convenience stores are increasingly taking a larger slice out of the quick-serve pie with fresh food offerings. It’s become such a lucrative business for C-stores that Sheetz, the Pennsylvania-based C-store chain that this week opened its 500th location, is planning stores designed more as fast...