New takes on comfort foods like pastas are drawing customers.
Menu Innovations
It’s the type of food that makes us think of home, mom’s cooking, and simpler times. To many, the tastes and smells evoke warmth, good memories, and inner peace. In short, comfort. Every nation and culture seems to have its own version of comfort food, from Mexican enchiladas to Chinese stir-fried...
Fresh To Order's Jesse Gideon, right, with founder Pierre Panos.
Industry News
Atlanta-based fast-casual concept Fresh To Order is aiming to increase loyalty while cutting back on labor and food costs with the launch of its SmartMenu kiosk technology. The SmartMenu, created by Usable Health, offers customers a kiosk where they can see detailed information about menu items,...
Industry News
Legendary southern soft drink Cheerwine is doubling its market size by partnering with Pepsi Beverages Company (PBC) to expand distribution in Florida, Atlanta and Memphis. The independent 94-year-old North Carolina company, still held and managed by the family of the founder, continues to build on...
Arizona based mother is campaigning for cleaner fast food play areas.
Web Exclusive
On a daily basis, Don Elam, a Chick-fil-A owner-operator in Chandler, Arizona, does something unusual: He makes sure the playground outside his restaurant is spic and span. “Every night we have a person that has a sanitize rag crawl through and wipe down everything,” Elam says. “Everything.” Elam,...
Industry News
Dunbar Armored Inc., has rolled out the company’s (and U.S. armored car industry’s) first hybrid-electric armored truck.  The new Freightliner Business Class M2 106 Hybrid truck, which is in service in California, and is the latest addition to Dunbar’s fleet of more than 1,400 vehicles. According...
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Industry News
Food News Media released its fourth podcast episode of “Big Picture Management.” The podcast series is a partnership between the National Restaurant Association and Food News Media, publishers of QSR and Restaurant Management. Listen now! Host Blair Chancey, editorial director of Food News Media,...
Auntie Anne's is a top food franchise largely because of its franchisee support.
Web Exclusive
According to a new report released by Franchise Business Review, Auntie Anne’s is No. 1 on the “Top 30 Food Franchises” list. One executive at Auntie Anne’s says an intense focus on supporting the people of the brand helps sustain strong satisfaction levels. “Our focus is on our people because we...
Friendly customer service is a sure fire way to grow drive thru sales.
Ordering
Customer Service 1 From the full order of food and beverages to the utensils, provide the customer with everything he needs the first time. Frustrations arise when something is forgotten. 2 Mistakes happen; it’s inevitable. In the event of an inaccurate order, correct the error by embracing...
QSR brands plate fresh and natural ingredients to improve health and nutrition.
Fresh has become a mantra of the restaurant industry these days, and there’s nothing that conveys fresh better than using raw items, particularly fruits and vegetables.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
QSR brands partner with equity firms to finance restaurant unit growth.
Equity relationships are intended to be mutually beneficial, with the brands and their private equity (PE) partners both contributing—and both reaping the rewards. But brands may not know what to expect from the partnership as it matures.
Fast casual healthy eating brand grows with fresh and nutritious food.
Eleven years ago, Matthew Corrin could be found ducking into GNC stores to order smoothies on a regular basis.
QSR brands celebrate important anniversaries with promotions and new campaigns.
75: KFC’s Original RecipeColonel Harland Sanders may have opened his original restaurant, Sanders Court & Café, in 1930, and the Kentucky Fried Chicken franchise may have formally launched in 1952.
QSR operators move operations systems to cloud based technology.
You would be hard pressed to find a quick-service operator who, when asked why they started their own business, answered by saying it was to become the CIO of the company.