Industry News
Legendary southern soft drink Cheerwine is doubling its market size by partnering with Pepsi Beverages Company (PBC) to expand distribution in Florida, Atlanta and Memphis. The independent 94-year-old North Carolina company, still held and managed by the family of the founder, continues to build on...
Arizona based mother is campaigning for cleaner fast food play areas.
Web Exclusive
On a daily basis, Don Elam, a Chick-fil-A owner-operator in Chandler, Arizona, does something unusual: He makes sure the playground outside his restaurant is spic and span. “Every night we have a person that has a sanitize rag crawl through and wipe down everything,” Elam says. “Everything.” Elam,...
Industry News
Dunbar Armored Inc., has rolled out the company’s (and U.S. armored car industry’s) first hybrid-electric armored truck.  The new Freightliner Business Class M2 106 Hybrid truck, which is in service in California, and is the latest addition to Dunbar’s fleet of more than 1,400 vehicles. According...
Read Full Story // read more about: Sustainability
Industry News
Food News Media released its fourth podcast episode of “Big Picture Management.” The podcast series is a partnership between the National Restaurant Association and Food News Media, publishers of QSR and Restaurant Management. Listen now! Host Blair Chancey, editorial director of Food News Media,...
Auntie Anne's is a top food franchise largely because of its franchisee support.
Web Exclusive
According to a new report released by Franchise Business Review, Auntie Anne’s is No. 1 on the “Top 30 Food Franchises” list. One executive at Auntie Anne’s says an intense focus on supporting the people of the brand helps sustain strong satisfaction levels. “Our focus is on our people because we...
Friendly customer service is a sure fire way to grow drive thru sales.
Ordering
Customer Service 1 From the full order of food and beverages to the utensils, provide the customer with everything he needs the first time. Frustrations arise when something is forgotten. 2 Mistakes happen; it’s inevitable. In the event of an inaccurate order, correct the error by embracing...
Industry News
Taco Bell unveiled its latest Major League Baseball TV spot, featuring San Francisco Giants closer Brian Wilson, Sept. 6 during Game 5 of the American League Division Series. Titled “Closer 2.0,” it was a follow-up to last year’s commercial with the Yankees’ Mariano Rivera and Joe Girardi, in which...
Read Full Story // read more about: Promotions, Taco Bell
Fast casual veteran Phil Friedman purchased the Salsarita's restaurant chain.
Executive Insights
When Phil Friedman stepped down as CEO of McAlister’s Deli, a sandwich concept based in Ridgeland, Mississippi, that he grew from 30 to almost 300 locations during his 11-year tenure, many of his friends and colleagues assumed the 65-year-old industry veteran had retired. “Most of the people were...
A quiche hits the spot any time of day.
Breakfast has always broken the rules.Whereas frosted cinnamon buns, bowlfuls of chocolate-flavored puffed rice, and jelly doughnuts dusted with powdered sugar are considered perfectly acceptable morning mealtime fare, anyone besides a college student who breaks out the same items for dinner on a re
QSR brands partner with equity firms to finance restaurant unit growth.
Equity relationships are intended to be mutually beneficial, with the brands and their private equity (PE) partners both contributing—and both reaping the rewards. But brands may not know what to expect from the partnership as it matures.
Fast food brands discover restaurant design can affect customer behavior.
A study sponsored by CKE brand Hardee’s revealed a correlation between a restaurant’s interior design and its customers’ healthy dining habits.While the study, “Music & Light,” was conducted at Cornell University’s Food and Brand lab in Ithaca, New York, in 20
QSR brands plate fresh and natural ingredients to improve health and nutrition.
Fresh has become a mantra of the restaurant industry these days, and there’s nothing that conveys fresh better than using raw items, particularly fruits and vegetables.
QSR operators move operations systems to cloud based technology.
You would be hard pressed to find a quick-service operator who, when asked why they started their own business, answered by saying it was to become the CIO of the company.
QSR operators work to make higher wages effective in restaurant operation.
The minimum wage is on the mind of most quick-service operators today, especially as many states and cities pass regulations that bump the minimum wage upward.But when Moo Cluck Moo founder Brian Parker and his team first sat down to discuss employee pay, he says, the minimum wage wasn’t even