Arizona based mother is campaigning for cleaner fast food play areas.
Web Exclusive
On a daily basis, Don Elam, a Chick-fil-A owner-operator in Chandler, Arizona, does something unusual: He makes sure the playground outside his restaurant is spic and span. “Every night we have a person that has a sanitize rag crawl through and wipe down everything,” Elam says. “Everything.” Elam,...
Industry News
Dunbar Armored Inc., has rolled out the company’s (and U.S. armored car industry’s) first hybrid-electric armored truck.  The new Freightliner Business Class M2 106 Hybrid truck, which is in service in California, and is the latest addition to Dunbar’s fleet of more than 1,400 vehicles. According...
Read Full Story // read more about: Sustainability
Industry News
Food News Media released its fourth podcast episode of “Big Picture Management.” The podcast series is a partnership between the National Restaurant Association and Food News Media, publishers of QSR and Restaurant Management. Listen now! Host Blair Chancey, editorial director of Food News Media,...
Auntie Anne's is a top food franchise largely because of its franchisee support.
Web Exclusive
According to a new report released by Franchise Business Review, Auntie Anne’s is No. 1 on the “Top 30 Food Franchises” list. One executive at Auntie Anne’s says an intense focus on supporting the people of the brand helps sustain strong satisfaction levels. “Our focus is on our people because we...
Friendly customer service is a sure fire way to grow drive thru sales.
Ordering
Customer Service 1 From the full order of food and beverages to the utensils, provide the customer with everything he needs the first time. Frustrations arise when something is forgotten. 2 Mistakes happen; it’s inevitable. In the event of an inaccurate order, correct the error by embracing...
Industry News
Taco Bell unveiled its latest Major League Baseball TV spot, featuring San Francisco Giants closer Brian Wilson, Sept. 6 during Game 5 of the American League Division Series. Titled “Closer 2.0,” it was a follow-up to last year’s commercial with the Yankees’ Mariano Rivera and Joe Girardi, in which...
Read Full Story // read more about: Promotions, Taco Bell
Fast casual veteran Phil Friedman purchased the Salsarita's restaurant chain.
Executive Insights
When Phil Friedman stepped down as CEO of McAlister’s Deli, a sandwich concept based in Ridgeland, Mississippi, that he grew from 30 to almost 300 locations during his 11-year tenure, many of his friends and colleagues assumed the 65-year-old industry veteran had retired. “Most of the people were...
Industry News
Whataburger is getting ready to launch its first new marketing campaign in nine years, one that focuses on what an executive says is the brand’s most important quality: its people. Rich Scheffler, group director of marketing at Whataburger, says performance results were not to blame for rolling out...
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
Quick service owners and franchisees need to negotiate who owns historical data.
Are you shopping for new restaurant performance management solutions? Whatever your reasons or your needs are, before you start shopping, you will want to give some thought to who owns your historical data.
Quick service operators spend more in expenditures in stronger market environment.
Things are looking up for capital spending in the quick-service and fast-casual sectors.
QSR brands celebrate important anniversaries with promotions and new campaigns.
75: KFC’s Original RecipeColonel Harland Sanders may have opened his original restaurant, Sanders Court & Café, in 1930, and the Kentucky Fried Chicken franchise may have formally launched in 1952.
QSR brands plate fresh and natural ingredients to improve health and nutrition.
Fresh has become a mantra of the restaurant industry these days, and there’s nothing that conveys fresh better than using raw items, particularly fruits and vegetables.
QSR brands hiring new immigrant employees must legally protect jobs.
In a country whose foreign-born population has eclipsed 13 percent of the total (some 41.3 million people), hiring immigrants has become as inevitable as it is important for quick-serve restaurant operators.And by keeping abreast of relevant laws, filing the right paperwork early and often, and ensu