Industry News
The quick-service industry is closing the customer satisfaction gap standing between it and the full-service industry, according to a new study. The American Customer Satisfaction Index (ACSI), released today, found that customer satisfaction with the quick-serve industry had increased 5.3 percent...
Food truck items like sliders are showing up at brick and mortar restaurants.
Emerging Concepts
Food trucks are on a roll. Whether they’re parked along the streets of Los Angeles, in a Miami shopping center, or at a Chicago corporate highrise, the trucks are as trendy as it gets in the restaurant business. Folks are lining up at mobile counters in cities across America to gobble down...
Industry News
Bojangles’ Famous Chicken ‘n Biscuits reached its milestone 500th unit when its latest store opened in Surf City, North Carolina, last week. Eric Newman, executive vice president of Charlotte, North Carolina–based Bojangles’ Restaurants Inc., says the milestone is “a validation and indication of...
The Melt will offer grilled cheese and soup combos.
Web Exclusive
To many, the presentation seemed like a practical joke. But earlier this month, Jonathan Kaplan, the businessman who helped create the Flip camera, took the stage of the D9 conference and announced his latest venture: a fast-casual, tech-heavy grilled-cheese concept called The Melt. Entrepreneurs...
Industry News
Roark Capital Group, an Atlanta-based private equity firm, announced that its affiliates have acquired Il Fornaio (America) Corporation, owner of Corner Bakery Cafe and Il Fornaio Restaurants and Bakeries. Beginning in 1991 as a small bread bakery in Chicago, Corner Bakery Cafe has emerged over the...
Industry News
Wendy’s/Arby’s Group, Inc. announced a definitive agreement for the sale of Arby’s Restaurant Group, Inc. to a buyer formed by Roark Capital Group. Wendy’s/Arby’s Group will retain an 18.5 percent ownership interest in the Arby’s business. Atlanta-based Arby’s is the second largest quick-service...
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Denise Lee Yohn: QSR's Marketing Guru
*/ Kelly’s Roast Beef Headquarters: Saugus, MassachusettsFounded: 1951Number of units: 6 In its 60 years of operation, Kelly’s Roast Beef has become a Massachusetts good-eats legend. It began in 1951 with Frank McCarthy and Raymond Carey Jr. as a family owned hotdog stand that happened to sell...
TCBY
Industry News
Does he throw the perfect curve ball? Build the biggest fort? Catch monster fish? Grill the best burger in town?  If you answered yes to any of these amazing dad feats, than you have a Super Dad in your house! TCBY wants to thank Super Dads across the country for all that they do with a free small...