Americans deserve engagement instead of advertisement overload.
Outside Insights
How many advertising messages is the average American exposed to every day? When you consider almost every surface we see during the course of our day is invariably plastered with advertising, the numbers are high. From newspapers, magazines, billboards, and product logos, the acceleration of...
Fast food mascots might not be marketing success they used to be.
Industry News
More than a decade into the 21st century, it is safe to say we are living in a brave new world. Television, perhaps the pièce de résistance of last century, has given way to computers and, in turn, desktop computers and laptops may soon give way to tablets and smartphones. This rush of...
Roast beef sandwich chain Arbys is up for sale.
Industry News
Just two years after getting hitched, Wendy’s and Arby’s may be breaking up. But few analysts are surprised. Wendy’s/Arby’s Group Inc., the Atlanta-based company that owns the two quick-service restaurant brands, said last week that it is seeking “strategic alternatives” for Arby’s, including a...
Read Full Story // read more about: Finance, Wendy's, Arby's, Growth
Disagreement among executives can be good for a business.
Executive Insights
Jim Amos Jr., CEO of frozen dessert concept Tasti D-Lite, does exactly one thing to discourage conflict among members of his c-suite: nothing. “There is no progress without disagreement,” Amos says. “As long as there’s no extreme fear of failure, people will dig in and state their opinions. Then...
Read Full Story // read more about: Tasti D-Lite
Cold Stone is adding frozen yogurt to its offerings in 2011.
Industry News
Cold Stone Creamery president Dan Beem will tell you that 2010 treated the company pretty well. “We had our best October in about four years,” he says. “If you look at our year overall, we’re trending much better than the industry.” In an attempt to replicate that success in the coming months, Cold...
Subway offers a healthy alternative for kid customers.
Health
Kids’ menus have come a long way from the days when they were little more than sandwiches, soft drinks, and small fries for the small fries. As parents increasingly seek out food that is healthful and nutritious for their children, particularly in light of America’s growing childhood-obesity crisis...
The Souplantation Express unit trades buffet style for a prep station.
Industry News
Known for its buffet offering of salads and soups within large dining rooms, Souplantation is opening an Express prototype of its concept that the company hopes can deliver the brand to new markets and nontraditional locations. Michael Mack, CEO of Souplantation parent company Garden Fresh...
Critics and customers each have opinions about what the right portion size is
Health
In 2004, filmmaker Morgan Spurlock released a documentary, Super Size Me, that made waves across the foodservice sector and among American consumers. By eating nothing but McDonald’s food for 30 days and ordering the Super Sized version of a meal each time it was offered, Spurlock documented the...
The top quick service restaurant brands from year 2014 served new menu items, technology, innovation.
2014’s Top Brand Stories
It’s that time of year. Time to look back and reflect upon the brand developments in quick service from the past year—from the surprising to the exciting and the defining—that seemed most important. Innovation and growth are a couple of the common themes among the top fast-food brand stories of...
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
Ideas and insights from 17 years of top quick service industry publication QSR magazine.
200 Ideas for 200 Issues
The quick-service restaurant industry is always changing, and for 17 years and 200 issues, QSR has been there to write it into the history books. As the leading source of news and information for the industry, we’ve watched trends come and go, brands rise to prominence while others fade away, and...
Quick service restaurant icon KFC is improving menu options while focusing on consistency.
All Access: KFC
Images of the late Col. Harlan Sanders are everywhere as you walk through the Louisville, Kentucky, headquarters of KFC and its parent, Yum! Brands. Not only are there plenty of photos and videos of the company founder and creator of the world’s most popular fried chicken recipe, but there are also...
Quick service brands make impact on restaurant industry with big news events.
2014’s Top 9 Stories
It’s fair to say that 2014 has been as eventful a year for quick-service restaurants as the industry has seen in quite a while. Changing demographics and sharper competition have sparked a variety of innovations, but also exposed some weaknesses. And the unrelenting march of technology is changing...
Quick service brands innovate soda beverage menus to differentiate product mix.
Putting Some Pop in Soda
Soda sales aren’t exactly bubbling at restaurants these days. In fact, they’ve been declining for years. Despite that, there’s fizz remaining in carbonated beverages as operators look toward craft sodas, new technology, homemade beverages, and creative concoctions to put effervescence into their...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...