John Pepper of Boloco encourages employees to participate in bicycling events.
Story
As quick-serve operations are figuring out how to comply with menu-labeling requirements and consumer demand for healthier menu items, many corporate executives are tackling another health-related issue: the health of their employees. Studies show that healthy employees are more productive...
Zoup offers customers a selection of soups, salads, and sandwiches.
Emerging Concepts
Eric Ersher got his start in the restaurant business by coming through the back door, first with a spice business, then a wholesale soup business. “I saw what kind of soup they were making, and a lot of times it was an afterthought—a way to use leftovers,” he says. So Ersher began asking people...
BannaStrow's offers both sweet and savory crepe offerings.
Emerging Concepts
Mauricio Acevedo, CEO of BannaStrow’s Crêpes & Coffee, sees the growing chain as the final frontier of the quick-serve industry, because crêpes can go where no cuisine has gone before. “Crêpes are easy to make and fast to make,” Acevedo says. “They can be made with a lot of variation but...
A Doc Popcorn franchisee details how he hires top talent.
Human Resources
A 14-year veteran of the stock-trading industry who once controlled the trading desk for Washington Mutual, Cary Cheung has immersed himself in the quick-serve world. The Doc Popcorn franchisee has two units, one in Escondido and West Covina, California. For their units, Cheung and his wife, Judy,...
Brands will never be the next Apple, but can still grow over time.
Denise Lee Yohn: QSR's Marketing Guru
The statistics are captivating: more than $4,400 in sales per square foot, more than 90 percent revenue increases in the first six months of 2011, 40–50 new stores opened every year. Apple retail stores are hot. And if you’re like pretty much everyone I talk to these days, you probably have Apple...
Souplantation named a Chinese salad Wonton Chicken Happiness.
Menu Innovations
Enter a Souplantation in New Mexico and you might be enticed to try a bowl of Posole Soup, a Southwestern concoction made with pork, chilies, and tomatoes. “It’s one of my absolute favorites, I always get it,” says Souplantation CEO Michael Mack. However, despite being one of the CEO’s preferred...
Which Wich is actively engaged in online video marketing to entertain customers.
Promotions
Online-video sites like YouTube and Vimeo have been incredibly popular with the public for the last five years, but quick serves are trying to grasp online video’s potential as a marketing vehicle. Still, a number of operations have found success in creating brief videos that engage and entertain...
Some restaurants are cutting down on carbon emissions and letting customers know
Sustainability
Quick serves across the country are still struggling to figure out how to accommodate the menu-labeling mandate, which will require them to be transparent about their calories. But some operators say customers will soon want a new kind of count posted for the public to see: size of the restaurant’s...
Quick service restaurant operators look to grow through equity and technology.
It continues to be hot times for restaurants across the U.S. According to the National Restaurant Association’s (NRA) 2015 Industry Forecast, the restaurant industry is booming; industry sales are expected to hit a record high.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brands celebrate important anniversaries with promotions and new campaigns.
75: KFC’s Original RecipeColonel Harland Sanders may have opened his original restaurant, Sanders Court & Café, in 1930, and the Kentucky Fried Chicken franchise may have formally launched in 1952.
Fast casual healthy eating brand grows with fresh and nutritious food.
Eleven years ago, Matthew Corrin could be found ducking into GNC stores to order smoothies on a regular basis.
QSR operators move operations systems to cloud based technology.
You would be hard pressed to find a quick-service operator who, when asked why they started their own business, answered by saying it was to become the CIO of the company.