As menuboard labeling goes into effect, finding healthy, low-calorie dessert opt
Menu Innovations
Some people may consider the term healthful dessert as a bit of an oxymoron. Desserts are typically recognized as being indulgent—rich and flavorful—and not necessarily a part of the dining experience that would be considered good for you. But perception is not always reality, and it’s not...
Pizza chains are the masters at mobile marketing efforts, while other segments l
Promotions
There are more than 270 million cell-phone users in the U.S., and most of them admit to never leaving home without their phone. With that many people walking around with their mobile phone, it is time to get smart about mobile marketing efforts and engaging customers through an outlet they always...
According to Stephen Sheinbaum, CEO of Merchant Cash & Credit, large internation
Growth
Q: The recession seems to be lifting. Is there money to be had to help me open another store? The large international chains that are borrowing substantial amounts of money—tens of millions of dollars—are having an easier time securing money than the smaller owner operators. At the franchisee level...
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Quiznos' focus on innovation  resulted in a new breakfast roll out.  Quick-serve
Menu Innovations
At the end of 2008, Kelly Roddy was in the same boat as every other quick-serve executive. The economy was spiraling out of control around him, the average U.S. consumer’s wallet was shrinking, and his task was to figure out how to successfully weather the storm with his Texas-based quick-service...
Due to the recent financial crisis, ex-bankers take a new career path toward the
Industry News
Amid the global financial crisis, with the world’s largest banks reporting losses in the billions of dollars, Duane Clark, a 24-year veteran of the commercial banking industry, did something he never expected to do: He opened a smoothie shop. “I always swore I would never go into the restaurant...
Wendy's four new salads will replace the chain's Garden Sensations lineup.
Industry News
Wendy’s is launching a new line of premium salads after successfully testing the menu items in several markets. The four salads will replace the company’s Garden Sensations roster during the third quarter, says Roland Smith, president and CEO of Wendy’s/Arby’s Group, parent company of Dublin, Ohio–...
McDonald's recalled the Shrek Forever After glassware after discovering that the
Industry News
An anonymous tip to a California congresswoman led to the discovery that the paint on McDonald’s USA’s new Shrek promotional glassware contained the metal cadmium. On June 4 the company recalled all 12 million Shrek-themed glasses, which it called an “abundance of caution” because the paint on the...
Restaurants that rely on seafood sales are struggling with the impact of the rec
Industry News
Restaurateurs and seafood trade association spokesmen conveyed a message of confidence in the safety of Gulf of Mexico–sourced seafood during the 91st annual National Restaurant Association's Restaurant, Hotel-Motel Show. “Our priority No. 1 is the safety of our consumers. That is the bottom line...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Quick service restaurants like Arbys launch charity events to raise money and awareness.
Fighting Hunger, One State at a Time
When Arby’s Hungry for Happiness mobile tour pulls into town, people notice. It’s hard to miss the fire-engine red semi truck and trailer emblazoned with a beaming young girl enchanted by a bite of giant watermelon. But the rolling outfit, on the streets in partnership with Share Our Strength’s No...
Quick service restaurant Bojangles serves indulgent Southern food like chicken biscuits.
It’s Bo Time
Charlotte, North Carolina–based Bojangles’ may fall into the chicken quick-service category, but as any executive, operator, employee, or loyal fan will tell you, it’s all about the biscuit. And for good reason: The item is included or featured in nearly 80 of the brand’s menu items, a fact that...
Quick service restaurant franchisees help franchisor by building new computer software.
Helping Out the Boss
Every franchisee has the opportunity to bring specialized business savvy to its quick-service units, but it’s rare that a single operator affects the entire system. That’s exactly what Pennsylvania-based Colleen and Bret Wagner did when they introduced their proprietary software system to the...
Coffee Concepts Can Target Lunch Guests with Demographic Data
First, Taco Bell turned the burrito on its side with the launch of a new breakfast menu, and now, traditional morning daypart chains Dunkin’ Donuts and Starbucks are looking to extend their bite to the much-larger lunch slice. Although Dunkin’ has been after the coffee-drinking market that makes up...
5 Advantages with Cloud Accounting
Quick-serve restaurant owners are some of the busiest people you may ever know. In addition to sales, food quality, staffing, safety, regulations, marketing, staying ahead of the competition, and inventory management, quick-serve restaurant owners have to keep track of financial performance,...
Fresh Bread
Bread may be the staff of life, but it’s really pretty basic: flour, water, yeast, and salt, or some sort of substitute for the latter two. However, the way these items are combined, as well as other ingredients that are added, can make a huge difference in taste and texture, as quick-service...