Industry News
The food-truck trend exploded onto the quick-serve scene in 2009 and 2010, inspiring hundreds of wannabe operators to put their own set of wheels on the road. But with some believing the trend may already be dying—and with streets becoming more saturated with mobile food—many food-truck operators...
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Innovative hot dog options are on the menu at DC-3.
Web Exclusive
With the better-burger segment grabbing headlines with the success of concepts like Five Guys and Smashburger, some operators are turning their attention to reviving the humble hot dog. Once confined to food carts on street corners, the hot dog now finds itself assembled behind fast-casual counters...
Industry News
With some help from Chipotle’s announcement that it would open an Asian fast-casual concept, ShopHouse Southeast Asian Kitchen, in 2011, Eastern flavors today are more on restaurateurs’ minds than ever before. According to a recent Technomic report, today’s diners are becoming more familiar with...
Chicken wings are a popular snack food for restaurants.
Menu Innovations
Pub, gastropub, street food. It’s all hot, literally. These foods are playing a role in the growing trend toward protein-heavy mini-meals and snacks among both full-service and quick-service chains. With snack foods taking hold in the last couple of years, proteins in portable form have allowed...
Fries are a popular side or snack at restaurants, and there is room to innovate.
Menu Innovations
It’s 3 p.m., and there are still two hours left in the workday. As the afternoon drags, a snack would be a great pick-me-up. There’s a vending machine in the break room and a convenience store down the street. Better yet, how about something fresh from a restaurant? Increasingly, consumers are...
Catering to minor league and college sports teams is a good way to build sales.
Growth
When sportswriters arrive at Duke University’s Brooks Practice Facility during the fall for the school’s weekly media luncheons with football coach David Cutcliffe, they sit down to a selection of Jimmy John’s sandwiches. The food is delivered every week without fail as part of an arrangement...
Hans Hess, founder of Elevation Burger, uses Elance.com for projects.
Industry News
Hans Hess, founder of organic hamburger chain Elevation Burger, has relied on outsourcing for everything from engineering to graphic design. He uses Elance.com, a platform for online employment that matches contractors with companies looking to hire. Working this way has saved the Falls Church,...
Blimpie has a program that offers discounted franchise fees for veterans.
Web Exclusive
On August 5, President Obama proposed several tactics that would help military veterans returning to civilian life find jobs. The president also called on Congress to re-introduce the Help Veterans Own Franchises (HVOF) Act, which was originally introduced in 2009. The new proposals, and passage of...
QSR brands can build business and improve restaurant experience with these tips.
Q: In a recent column you contrasted customer service and customer experience. I understand the difference now, but how should I work on my customer experience?A: So glad you asked! Customer experience is the new battlefield where the war for customers’ dollars and devotion is fought.
First, Taco Bell turned the burrito on its side with the launch of a new breakfast menu, and now, traditional morning daypart chains Dunkin’ Donuts and Starbucks are looking to extend their bite to the much-larger lunch slice.
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brands celebrate important anniversaries with promotions and new campaigns.
75: KFC’s Original RecipeColonel Harland Sanders may have opened his original restaurant, Sanders Court & Café, in 1930, and the Kentucky Fried Chicken franchise may have formally launched in 1952.
QSR brands partner with equity firms to finance restaurant unit growth.
Equity relationships are intended to be mutually beneficial, with the brands and their private equity (PE) partners both contributing—and both reaping the rewards. But brands may not know what to expect from the partnership as it matures.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.