A Goodwill Industries employee lends a hand at a culinary program in Georgia.
Web Exclusive
On June 22, a burger joint in Huntington, Indiana, opened its doors with a traditional quick-service menu mimicking thousands of other independent eateries across the nation. But this particular quick serve also had one very unique feature: its work crew was made up almost entirely of homeless men...
Quick serves continue to offer cheap food to capture value seeking customers.
Menu Innovations
In the hands of the quick-service restaurant operator, price might be the ultimate weapon, the key ingredient to swing a customer and prompt a purchase in today’s dollar-conscious market. And the quick-service industry knows it all too well, an awareness that has sparked a decades-long raging...
Restaurants can think outside the box with new pizza ingredients.
Marc Halperin: Resident F&B Expert
Of pizza, french fries, and ice cream, it is often said, “The worst I ever had was still pretty good.” The cynical entrepreneur might therefore conclude that one could serve subpar versions of all three items and still retain some sort of customer base, if one were inclined to cut corners. But—far...
Eric Ersher, CEO of Zoup!, uses management philosophies to guide his leaderhsip.
Human Resources
According to a new survey by ExecuNet Inc., a professional network for C-level executives, non-CEO C-suite members cite work-life balance, their work location, and relationships with coworkers and subordinates as motivation for their jobs. CEOs, however, seem to believe that cash compensation,...
Pizza Ranch features many types of specialty pies.
Emerging Concepts
Adrie Groeneweg grew up with Pizza Ranch, but not as a customer. Rather, Groeneweg started the company when he was just 19 years old, and both he and the concept have come of age together. “I was just out of high school and working full time for a welder and part time for a pizza place,” Groeneweg...
Redesigning your store can attract new customers, but you must keep the old.
Consumer Trends
Not a lot of franchisees have the experience of Ted Nevels; the Schlotzsky’s multiunit franchisee has more than 30 years of experience. Nevels has been with the brand long enough to have had Don Disman, Schlotzsky’s founder, teach him how to bake bread. In January, Nevels and his team kicked off...
Papa John's found success through its partnership with the Super Bowl.
Denise Lee Yohn: QSR's Marketing Guru
 You know the adage, “You’re known by the company you keep”? Whether we like it or not, we’re often judged by whom we know and hang around. The same could be said about brands. In this day and age when almost everything is branded and brand messages seem to pop up everywhere, the other companies...
Pizza Ranch employees are motivated to do a better job by an incentives program.
Human Resources
The quick-service industry is notorious for its 100-percent-plus turnover levels. But with the costs of hiring and training new employees—both in money and time—stealing precious resources away from operators in a still-lagging economy, many are relying on employee incentive programs to keep their...
Read Full Story // read more about: Five Guys, Julie Knudson
Young QSR diners look for more premium and bold flavors like high quality seafood dishes.
Regular readers of this column know that for some years now, I’ve been dispensing suggestions on how quick-serve chains can do more to court millions of Millennials, aka members of Generation Y, whose adventurous palates, curious minds, and unconventional tastes have often made them elusive qu
QSR brands find equity finance partners to fund future growth.
Quick-service operators looking for external financial support often find an attractive option in private equity firms.
QSR brands must adapt new technology tools to improve business potential.
Every day, entrepreneurs dream up new ways to “disrupt” so-called “legacy” businesses like quick-service restaurants.
QSR brands plate fresh and natural ingredients to improve health and nutrition.
Fresh has become a mantra of the restaurant industry these days, and there’s nothing that conveys fresh better than using raw items, particularly fruits and vegetables.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
QSR brands release high tech signage and menu boards to illustrate nutritional information.
As most of the food industry knows, the Food and Drug Administration (FDA) recently announced an extension to the rule released last year requiring that restaurant chains and retailers provide customers with calorie counts on available food and beverages by December 1, 2015.Now restaurants have an e