The restaurant industry is packed with competition, and some leaders know how to
Executive Insights
Never before has innovation been as essential to running a successful quick-serve restaurant concept. During what has turned out to be the most daunting recession in our nation’s history, innovation has been the driving force for the concepts that are beating the odds. Often, the inspiration for...
Health
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Barry Popkin, director of the Interdisciplinary Obesity Program at the University of North Carolina at Chapel Hill and author of The World Is Fat, recently coauthored a study that concluded 20 years of research on the correlation between fast food prices and Americans’ health. The study detailed...
Detroit might be a reasonable location for quick serves to open up.
Franchising
It is not uncommon for someone to liken the economic situation in Detroit to the aftermath of a natural disaster. “To me, it’s like Katrina,” says Jeffery Elsworth, an associate professor at the School of Hospitality Business at Michigan State University. In Louisiana, “they lost over 200,000...
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Atlanta-based Rising Roll Gourmet brings chef-inspired sandwich recipes to fast-
Emerging Concepts
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The name Rising Roll brings to mind homemade yeast bread, which requires time to expand, and that’s exactly what the Atlanta-based sandwich purveyor has been doing since partnering with Mike Lassiter of Franchising Concepts in 2003—taking time to grow. The gourmet sandwich shop concept was founded...
Taylor Gourmet focuses on quality ingredients, having fresh Philadelphia bread d
Emerging Concepts
Taylor Gourmet shows just how far Philadelphia natives will go to recapture the sandwiches of their youth. The deli and market concept was created by friends David Mazza and Casey Patten after they graduated from Penn State, moved to Washington, D.C., and started craving a taste of home. “We missed...
Renovations among quick-service franchises are a popular way to freshen a brand’
Competition
Four years ago, the winds of change moved Scott Gittrich, an experience that the Toppers Pizza CEO is appreciative for these days as his Wisconsin-based pizza chain pushes into a new decade with promise and purpose. While working with an advertising agency, Gittrich and his Toppers leadership team...
It’s important for restaurant chains to be honest, not emotional, when filing fo
Growth
The length of time companies filing for bankruptcy are allotted to develop a plan of reorganization is 120 days. One false move during that period or the months leading up to it can drastically reduce the chances of making it through the ordeal. QSR consulted lawyers, financial experts, and two...
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Franchising
Phil Friedman, chairman and CEO of McAlister’s Deli, is a firm believer in independent research of a company’s franchisees. Getting an independent read on the health of his franchise system has led to important changes in key operational areas, such as marketing and distribution. “It gives us...
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Fresh Bread
Bread may be the staff of life, but it’s really pretty basic: flour, water, yeast, and salt, or some sort of substitute for the latter two. However, the way these items are combined, as well as other ingredients that are added, can make a huge difference in taste and texture, as quick-service...
Quick service restaurant franchisees help franchisor by building new computer software.
Helping Out the Boss
Every franchisee has the opportunity to bring specialized business savvy to its quick-service units, but it’s rare that a single operator affects the entire system. That’s exactly what Pennsylvania-based Colleen and Bret Wagner did when they introduced their proprietary software system to the...
Fast food giant Burger King stirred up controversy with purchase of Canada brand Tim Hortons.
Burger King’s Big Move
In a move that shook the fast-food industry earlier this week, Burger King announced its official merger with Canadian coffee-and-doughnuts concept Tim Hortons. The new company, to be headquartered in Canada, will be the third-largest quick-service company in the world, with more than 18,000...
Quick service restaurants like Arbys launch charity events to raise money and awareness.
Fighting Hunger, One State at a Time
When Arby’s Hungry for Happiness mobile tour pulls into town, people notice. It’s hard to miss the fire-engine red semi truck and trailer emblazoned with a beaming young girl enchanted by a bite of giant watermelon. But the rolling outfit, on the streets in partnership with Share Our Strength’s No...
Coffee Concepts Can Target Lunch Guests with Demographic Data
First, Taco Bell turned the burrito on its side with the launch of a new breakfast menu, and now, traditional morning daypart chains Dunkin’ Donuts and Starbucks are looking to extend their bite to the much-larger lunch slice. Although Dunkin’ has been after the coffee-drinking market that makes up...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Fast food giant Burger King stirred up controversy with purchase of Canada brand Tim Hortons.
Burger King’s Big Move
In a move that shook the fast-food industry earlier this week, Burger King announced its official merger with Canadian coffee-and-doughnuts concept Tim Hortons. The new company, to be headquartered in Canada, will be the third-largest quick-service company in the world, with more than 18,000...