One-third of non-desk workers say they rarely receive corporate communication.
Outside Insights
Quick-service brands of all sizes spend significant amounts on advertising to build customer awareness. Yet the delivery of the brand promise is often left to chance, as the people charged with fulfilling that brand promise—the employees at the front counter, taking drive-thru orders, and otherwise...
Industry News
From food trucks to high-end restaurants, chicken and waffles has become a foodie staple that customers and restaurants across the country are clamoring to get a taste of. But for the first time, the Southern combo will be available on a mass scale, and not in its typical format. Today, Popeyes...
The top quick service and fast casual restaurant brands in the United States.
Industry News
Read the Profiles Browse the Big Chart See QSR 50 Charts 2004-2012 Segments Burger Sandwich Snack Mexican Pizza/Pasta Chicken Asian Seafood In 2012, Chick-fil...
The top quick service and fast casual restaurant brands in the United States.
Industry News
Read the Profiles Browse the Big Chart See QSR 50 Charts 2004-2012 Segments Burger Sandwich Snack Mexican Pizza/Pasta Chicken Asian Seafood 1 McDonald’s rank last year: 1 And the No. 1 brand in the 2013 QSR 50 is … Subway! Just kidding. It’s McDonald’s. And unless McDonald’s maybe-we-...
Salata specializes in premium salad and dressings menu options at its restaurant
Emerging Concepts
In 2003, Berge Simonian noticed something interesting happening in the restaurant he had operated for almost a decade in downtown Houston. The line for salads was frequently longer than the line for hot foods. With that in mind, Simonian and his business partner, Tony Kyoumjian, began working on...
Quick serves that create a unique restaurant branding build customer loyalty.
Alan Philips: Trends to Watch
A couple of weeks ago, I decided to hop into Doc Brown’s Time Machine and head back to good-old 1955. What I mean by this is that I visited one of New York’s hottest new restaurants, Carbone. Created by chefs Rich Torrisi and Mario Carbone of the widely acclaimed Torrisi Italian Specialties,...
Direct and fair trade are the two main ways to source coffee.
Outside Insights
Light and sweet; milk, no sugar. It seems as little as 20 years ago, people cared more about how they took their coffee than where it was from and how it was grown. Now we have choices and people are more informed. But how can we be sure that we’re buying ethically grown and processed coffee that...
Papa Murphy's slowed restaurant expansion due to the down economy in 2008.
Growth
The history books detailing the recent Great Recession will include plenty of obvious chapters: the subprime mortgage crisis, Wall Street bailouts, housing bubbles, and skyrocketing unemployment. But those volumes might miss a less visible element of the economic collapse: the crippling credit...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Quick service restaurant Bojangles serves indulgent Southern food like chicken biscuits.
It’s Bo Time
Charlotte, North Carolina–based Bojangles’ may fall into the chicken quick-service category, but as any executive, operator, employee, or loyal fan will tell you, it’s all about the biscuit. And for good reason: The item is included or featured in nearly 80 of the brand’s menu items, a fact that...
Fast Track to Fresh
Capitalizing on consumer demand for healthy options, Jamba Juice accelerated the rollout of its new fresh-squeezed juicing platform, completing the nationwide expansion by June 2, several months ahead of schedule. To ensure optimal freshness, Jamba Juice enhanced its supply chain to minimize food...
Fast food brands like Auntie Annes redesign store interior to draw new consumers.
Closed for Renovation
Restaurant redesigns and renovations are a big undertaking for quick-serve brands and often involve a certain level of risk. But renovations are also increasingly appealing for operators looking to improve their store design and environment and the financial benefits that might come with it....
5 Advantages with Cloud Accounting
Quick-serve restaurant owners are some of the busiest people you may ever know. In addition to sales, food quality, staffing, safety, regulations, marketing, staying ahead of the competition, and inventory management, quick-serve restaurant owners have to keep track of financial performance,...
Fresh Bread
Bread may be the staff of life, but it’s really pretty basic: flour, water, yeast, and salt, or some sort of substitute for the latter two. However, the way these items are combined, as well as other ingredients that are added, can make a huge difference in taste and texture, as quick-service...
Quick service restaurants like Arbys launch charity events to raise money and awareness.
Fighting Hunger, One State at a Time
When Arby’s Hungry for Happiness mobile tour pulls into town, people notice. It’s hard to miss the fire-engine red semi truck and trailer emblazoned with a beaming young girl enchanted by a bite of giant watermelon. But the rolling outfit, on the streets in partnership with Share Our Strength’s No...