Peggy and Andrew Cherng helped build Panda Express into an Asian food giant.
Growth
The tale of Andrew and Peggy Cherng reads a bit like a classic American story. The two immigrated to the U.S., began dating in college, married, raised three children, and pursued professional and personal success by opening their own business. Of course, not every classic American story spawns a $...
Shake Shack is one quick serve brand that contributes to the anti hunger effort.
Industry News
While the obesity epidemic has received a lot of attention in the U.S., hunger, particularly childhood hunger, is a serious problem that tends to be less understood by the American masses. More than 16 million kids (one in five) in the U.S. do not have access to the food they need, according to...
Change is necessary, but it's important to consider all outcomes first.
Outside Insights
Change and innovation are hot topics for restaurants right now. Innovating the menu, service, and the customer experience seem like great ways to grow your business. Change and innovation sound great, but if you don’t approach your efforts to change and grow in a strategic way, your new ideas could...
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Industry News
Though breakfast is nothing new for Chick-fil-A—the chicken chain introduced the daypart nearly 30 years ago—major success in the breakfast daypart has largely been limited to the markets that public relations manager Mark Baldwin calls the “biscuit belt.” “Here in the biscuit belt, people know...
Industry News
Wahlburgers, the U.S.-based burger concept launched by executive chef Paul Wahlberg and brothers Mark and Donnie will announce the next step in a North American expansion with the debut of its first Canadian location at Toronto’s SoHo Metropolitan Hotel. Wahlburgers Canada is a collaboration of the...
Read Full Story // read more about: Burgers, Wahlburgers, Growth
Fast food restaurant employees across the country are protesting wages.
Human Resources
Employee wages have perhaps never been as much of a hot-button issue in the quick-service industry as they are today. Labor unions are trying to organize workers to fight for better wages, and fast-food employees have been striking in several cities across the U.S. this year. While different...
Ethnic and pizza restaurants offer customizable menus to quick serve customers.
Menu Innovations
Although most restaurants will change ingredients in an entrée to meet a guest’s request, a growing number of pizza and ethnic eateries are letting diners build their own menu items from scratch. “It’s a system that delicatessens and street-food vendors worldwide have used for years. For many...
Dessert quick serve brand Sub Zero makes ice cream in front of customer.
Emerging Concepts
Sub Zero Ice Cream serves up theater, science, and frozen desserts, bowl by individual bowl. Each Sub Zero customer selects one of six bases, which include higher-fat premium, custard, or classic, as well as healthier options: low-fat, yogurt, or lactose-free rice and soymilk. Next, the customer...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
The top quick service restaurant brands from year 2014 served new menu items, technology, innovation.
2014’s Top Brand Stories
It’s that time of year. Time to look back and reflect upon the brand developments in quick service from the past year—from the surprising to the exciting and the defining—that seemed most important. Innovation and growth are a couple of the common themes among the top fast-food brand stories of...
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
Quick service restaurant operators can survey equipment options at NAFEM Show.
2015 NAFEM Show Preview
THE Q&A We spoke with officials at the North American Association of Food Equipment Manufacturers about what attendees can expect from this year’s event. What is the purpose of the NAFEM Show? The NAFEM Show features foodservice equipment and supplies from 500-plus manufacturers. At the show,...
Quick service pizza restaurants roll out mobile apps and ordering tools.
Order’s Up
More than two decades ago, Pizza Hut sold its first pizza online—reportedly the first thing ever sold on the Internet. Ever since, the nation’s pizza chains have been leading the way in online sales innovation. And this year, that innovation is expected to continue as pizza brands fight off a stiff...
Quick service companies saw stocks fall in 2014 but could rebound with Shake Shack IPO.
Stocks Dip in 2014
After outperforming Wall Street the past few years, the stock prices of restaurant companies with quick-service concepts finished a bit worse than the overall market in 2014. Slightly more than half of limited-service dining companies’ stocks were bested by the Standard & Poor’s 500 index last...