Veggie Grill uses Smartsheet to smooth the real-estate selection process.
Outside Insights
As a consumer, whenever I see a sign for a restaurant that says “Grand Opening”, I usually think about creative menus, unique specials and promotions, and new customer relationships. While it can be very exciting for patrons, many restaurant owners and managers find opening a new location to be...
Some operators have been slow to incorporate allergy-friendly menu options.
Industry News
Cutting calories, lowering fat content, and providing healthy, fresh ingredients have become increasingly commonplace in the limited-service industry over the past few years. But while U.S. quick serves have embraced the healthy lifestyle movement, some wonder if operators are still overlooking the...
Papa John's offers potential franchisees strong AUV and national brand exposure.
Franchising
It’s back and bigger than ever. Now in its fourth year, our “Best Franchise Deals” report has become the can’t-miss list of top quick-service and fast-casual franchises, assessing factors such as investment-to-sales ratio, marketplace differentiation, corporate support to franchisees, and positive...
Solar Roast Coffee uses unique roasting method to create premium coffee.
Emerging Concepts
What do you get when you combine a satellite dish, a stockpot, a broccoli steamer, and a car jack? The origins of Solar Roast Coffee, a Pueblo, Colorado–based outlet serving solar power–roasted coffee. Initially more of a science project than a business concept, brothers Mike and David Hartkop...
Boston Market CEO interacts at store level with his fast casual customers.
Executive Insights
When George Michel took the chief executive reins at Boston Market in October 2010, he inherited a concept with a tumultuous 25-year history that included bankruptcy, a headline-grabbing purchase—and subsequent sale—by McDonald’s, uneven numbers, and fading consumer interest. In no time, though,...
Industry News
McAlister’s Deli is celebrating summer with new limited-time promotions, including BBQ pulled pork, refreshing dessert shooters, and a new twist on McAlister’s Famous Sweet Tea. Available July 8 through September 29, the new menu items include:   BBQ Pulled Pork Items: Sandwich – Pulled pork, BBQ...
Ads focused on value instead of price drive purchase decisions at restaurants.
Promotions
Could the dollar menu soon be a thing of the past? It’s possible, according to findings from market research firm Phoenix Marketing International. A new study from the firm finds that customers don’t mind paying higher prices at restaurants as long as there’s a perceived value in the item or...
Taco Bell's strong culture helps improve the guest experience.
Denise Lee Yohn: QSR’s Marketing Guru
Q: Why is having a clear purpose and principles important to brand building? A: A debate I frequently have with restaurant executives is over the importance of culture in brand building. When I explain that great brands are fueled by a clearly articulated purpose and meaningful principles or values...
Read Full Story // read more about: Marketing, Taco Bell
Quick service companies encourage workers to give back to community.
Team Players
Quick-service executives have the capacity to do a lot of good outside just filling customer bellies with tasty food. Many choose to rally their loyal consumers behind a cause, creating fundraising opportunities and spreading awareness. Others go the extra mile to rally their own corporate team and...
Quick service operators can make money through market based pricing strategies.
The Cost of Outdated Pricing Strategies: Part 3
Editor’s Note: This is the third in a series on pricing strategies within the quick-service restaurant industry. Click here to read part one, and here to read part two. Hello again QSR readers! Before we dig into another alternative pricing strategy, we want to take a moment to look back at where...
Health and Nutrition: The State of the Industry
It’s an oft-cited statistic: One in four Americans eats at a fast-food establishment each day—that’s nearly 79 million consumers, considering the latest national population data from the U.S. Census Bureau. And depending on one’s definition of “fast food,” that number could edge higher for the...
Quick service operators can make money through market based pricing strategies.
The Cost of Outdated Pricing Strategies: Part 3
Editor’s Note: This is the third in a series on pricing strategies within the quick-service restaurant industry. Click here to read part one, and here to read part two. Hello again QSR readers! Before we dig into another alternative pricing strategy, we want to take a moment to look back at where...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Quick service concepts with breakfast focus offer more menu items for lunch day part.
Taking a Bite Out of Lunch
As the only daypart with marked growth in the limited-service industry, the breakfast business is hot. It seems that every week brings more news of morning daypart expansion from this or that brand. Faced with this increased competition, those brands already built around coffee, bagels, doughnuts,...
Quick serve chicken chain rolls out coffee that benefits bean growers.
Morning Jolt
Chick-fil-A joined the breakfast innovation bandwagon with a renewed commitment to offering better coffee. And the chicken chain took the initiative one step further by partnering with a network of specialty coffee farmers in Central America known as THRIVE. The handpicked, proprietary coffee blend...