Quick service companies like Tim Hortons and Cold Stone cobrand their business.
Growth
Menu innovation remains one of the best ways a brand can stay fresh in consumers’ minds, and quick serves are taking product development to another level by partnering with other food brands to create new menu items. These partnerships have created some of the most successful product launches in...
Industry News
As consumers increasingly rely on smartphones and tablets, quick-serve operators are presented with an opportunity to enhance the customer experience by also going mobile. That’s especially true today with point-of-sale (POS) systems, says Jared Isaacman, CEO of Harbortouch, a merchant services...
Fatburger quick service chain adapted sister brand in cobranded location.
Web Exclusive
Several quick-service concepts have cobranded with other companies in hopes of leveraging the other brand’s assets, like marketing and menu. But Fatburger is doing something a little different in cobranded locations with its full-service sister brand Buffalo’s Café: It’s adapting much of the latter...
Quick service brands like Umami Burger growth with smartly executed plans.
Story
Umami Burger is a highly successful chain of burger joints founded in 2009 by Adam Fleischman. Having read about umami (the “fifth taste”) in food blogs and books—and as a fan of In-N-Out Burger—Fleischman thought he could successfully apply its principles to the classic American burger. He was...
Loyal customers spend 67 percent more at restaurants than new guests.
Outside Insights
Identifying, rewarding, and retaining your best customers is one of the hardest challenges for any restaurant. It’s both a marathon and a sprint, and with loyal customers spending 67 percent more than new ones, it’s a race you can’t afford to lose. The right loyalty program can help get more...
Read Full Story // read more about: Zachary Goldstein
Women in Foodservice
Though many women dream of striking out on their own in the foodservice industry, others envision working alongside their spouse or launching a new concept with the help of their siblings. For women looking to partner up in a restaurant brand, family members often make great allies: They know what...
Read Full Story // read more about: Julie Knudson
Growth
After college graduation and an eight-month stint supervising the post–Hurricane Katrina cleanup, Justin Harris wasted little time in taking on the quick-service industry. Harris, like so many others in the field, signed on with Dickey’s Barbecue Pit without any prior ownership or operations...
Read Full Story // read more about: Robert Thomas
Healthy Denver based fast casual offers fresh instead of processed ingredients.
Emerging Concepts
When Patrick Fox opened Cava Greens in 2002, he fashioned it to be the anti–quick serve. The food court–based eatery inside Denver’s 56-story Republic Plaza dishes up custom, hand-tossed salads alongside a range of fresh and natural offerings. The store resists processed foods in favor of dozens of...