Cheese steak fast food chain to grow through new franchising program.
Web Exclusive
Philly cheesesteak competition may be fierce in the City of Brotherly Love, but one budding concept is ready to rise above the rest and bring Philadelphia’s world-famous product to the masses. Wit or Witout—as in, “You want that ‘wit’ or ‘witout’ onions?”—is a two-unit, Philadelphia-based...
Cupcake shop Yummy Cupcakes uses gourmet ingredients in unique recipes.
Emerging Concepts
When Tiffini Soforenko first told her husband, Nik, that she wanted to open a cupcake bakery, his response was, “You don’t bake.” But Soforenko, who worked as director of operations at Universal Studios Hollywood for more than 15 years, says she knew how to bake, she just didn’t have the time. That...
Industry News
Dunkin’ Donuts turned to fans on social media for its latest venture in culinary innovation. Inspired by its partnership with Bravo’s "Top Chef," the coffee and doughnut brand set out to hold its own quick-fire challenge through a Google+ Hangout, using recipes submitted through Facebook, Twitter,...
Fast food restaurants train employees to act swiftly with customer emergencies.
Consumer Trends
Disaster can strike at any moment. That includes medical emergencies within a restaurant, something more quick-service operators are preparing their employees to deal with so customers can be protected when unexpected medical issues arise. Salsarita’s Fresh Cantina is one brand that has committed...
Fast food executives switch jobs as way to use their talent to build new brands.
Executive Insights
Quick-service CEOs love seeing their company climb to the top of the industry heap. But some leaders also like a good challenge and choose to walk away from successful brands for a new opportunity. Making the switch can affect both companies involved, as well as the executive’s financial security....
Industry News
Buffalo Wings & Rings may be a casual-dining restaurant with table service, but it’s learned a thing or two from quick service that it is now leveraging to build sales and customer loyalty. The brand’s quick-service kitchen setup allows Buffalo Wings & Rings to churn out saucy wings in a...
McDonald's is the largest fast food company but is struggling to grow in 2013.
Competition
The last decade in quick service was a transformative one. Fast-casual restaurants moved from novel ideas in urban markets to competitive powerhouses with seemingly no ceiling. Health and nutrition became critical filters through which brands vetted their new menu items. And the Great Recession...
Reputation management tools like Yelp help brands manage their online presence.
Outside Insights
Attempting to manage what’s being said about your restaurant in this ever-growing world of online review sites might seem like a job better suited for your clone. But alas, technology hasn’t caught up to make such dreams come true. If you’re working several hours running your restaurant by day and...