Arby's leverages employees suggestions for new menu development.
Menu Innovations
Too many cooks in the kitchen? Not at Arby’s, where a new product-development program means the more ideas, the tastier. The product-idea program, dubbed “Hey Chef Neville!,” was developed as a way for restaurant teams and corporate employees to submit new menu ideas to Arby’s culinary team, helmed...
Sbarro is rolling out a new fast casual prototype with more premium menu items.
Web Exclusive
As fast-casual pizza concepts make their mark across America, one of the nation’s top 10 pizza chains is joining the growing movement. Sbarro will open its first Pizza Cucinova restaurant next week in a strip at Columbus, Ohio’s popular shopping center, Easton. The concept’s second and third units...
Flippin' Pizza growing quick-service franchise through staple menu item.
Emerging Concepts
In a world of novel-length menus and menuboards that fill entire walls, Flippin’ Pizza stands out for the simplicity of its offerings. Customers choose their sauce preference: white or red. There’s only one crust option, and whole pies come in an 18-inch size only. Pizza can be ordered by the slice...
Restaurant CEOs leverage coporate team to build powerful brand experiences.
Executive Insights
Every successful brand relies not only on its leader to craft and execute a winning brand strategy, but also on its executive team members to keep the concept running smoothly. A savvy CEO understands that his or her fellow C-suite members must consistently be inspired to be the highest-quality,...
Grocery stores have lessons to teach fast food restaurants about marketing.
Denise Lee Yohn: QSR's Marketing Guru
Q: A Whole Foods just opened a block down the street. Should I be worried? A: Yes! While a nearby Whole Foods is likely to draw traffic and attract higher-income customers to your area, it's also likely to steal sales from your restaurant. People now perceive grocery stores, including Whole Foods,...
Quick serve brands are using strong customer service to build drive thru sales.
Consumer Trends
The best drive thrus run like machines. Simple goals are met over and over: Orders go out quickly, the food is delivered fresh, and the right orders get to the right cars. But in the drive thru, pressure can run high and the smallest mistakes can prove catastrophic, backing up lines and spelling...
New baked good alternatives offer daypart expansion in fast food restaurants.
Marc Halperin: Resident F&B Expert
When you consider that one of the world’s most perfect comfort foods—the basic French baguette—is made of nothing more than flour, yeast, salt, and water, it’s a wonder we, as human beings, ever decided to expand on this basic formula. But expand we have, creatively, conceptually, and calorically....
Industry News
It’s no secret that the Millennial generation has been hit particularly hard by today’s high unemployment. According to a recent study from Accenture, 61 percent of 2012’s graduating class of college seniors did not have jobs lined up when they graduated. Further, a Pew Research Center study found...