Some operators have been slow to incorporate allergy-friendly menu options.
Industry News
Cutting calories, lowering fat content, and providing healthy, fresh ingredients have become increasingly commonplace in the limited-service industry over the past few years. But while U.S. quick serves have embraced the healthy lifestyle movement, some wonder if operators are still overlooking the...
Papa John's offers potential franchisees strong AUV and national brand exposure.
Franchising
It’s back and bigger than ever. Now in its fourth year, our “Best Franchise Deals” report has become the can’t-miss list of top quick-service and fast-casual franchises, assessing factors such as investment-to-sales ratio, marketplace differentiation, corporate support to franchisees, and positive...
Solar Roast Coffee uses unique roasting method to create premium coffee.
Emerging Concepts
What do you get when you combine a satellite dish, a stockpot, a broccoli steamer, and a car jack? The origins of Solar Roast Coffee, a Pueblo, Colorado–based outlet serving solar power–roasted coffee. Initially more of a science project than a business concept, brothers Mike and David Hartkop...
Boston Market CEO interacts at store level with his fast casual customers.
Executive Insights
When George Michel took the chief executive reins at Boston Market in October 2010, he inherited a concept with a tumultuous 25-year history that included bankruptcy, a headline-grabbing purchase—and subsequent sale—by McDonald’s, uneven numbers, and fading consumer interest. In no time, though,...
Industry News
McAlister’s Deli is celebrating summer with new limited-time promotions, including BBQ pulled pork, refreshing dessert shooters, and a new twist on McAlister’s Famous Sweet Tea. Available July 8 through September 29, the new menu items include:   BBQ Pulled Pork Items: Sandwich – Pulled pork, BBQ...
Ads focused on value instead of price drive purchase decisions at restaurants.
Promotions
Could the dollar menu soon be a thing of the past? It’s possible, according to findings from market research firm Phoenix Marketing International. A new study from the firm finds that customers don’t mind paying higher prices at restaurants as long as there’s a perceived value in the item or...
Taco Bell's strong culture helps improve the guest experience.
Denise Lee Yohn: QSR’s Marketing Guru
Q: Why is having a clear purpose and principles important to brand building? A: A debate I frequently have with restaurant executives is over the importance of culture in brand building. When I explain that great brands are fueled by a clearly articulated purpose and meaningful principles or values...
Read Full Story // read more about: Marketing, Taco Bell
Brands are applying the fast casual model to modernize Italian cuisine.
Industry News
Modern Italian cuisine is the next big thing in fast casual. Or at least, that’s what some major quick-service operators are banking on. Fazoli’s and Sbarro each plan to debut a fast-casual Italian concept in the near future, following in the footsteps of successful regional brands fusing popular...
Read Full Story // read more about: Sbarro, Fazoli's, Piada, Italio
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
Quick service companies saw stocks fall in 2014 but could rebound with Shake Shack IPO.
Stocks Dip in 2014
After outperforming Wall Street the past few years, the stock prices of restaurant companies with quick-service concepts finished a bit worse than the overall market in 2014. Slightly more than half of limited-service dining companies’ stocks were bested by the Standard & Poor’s 500 index last...
Quick service restaurant operators can survey equipment options at NAFEM Show.
2015 NAFEM Show Preview
THE Q&A We spoke with officials at the North American Association of Food Equipment Manufacturers about what attendees can expect from this year’s event. What is the purpose of the NAFEM Show? The NAFEM Show features foodservice equipment and supplies from 500-plus manufacturers. At the show,...
Quick service pizza restaurants roll out mobile apps and ordering tools.
Order’s Up
More than two decades ago, Pizza Hut sold its first pizza online—reportedly the first thing ever sold on the Internet. Ever since, the nation’s pizza chains have been leading the way in online sales innovation. And this year, that innovation is expected to continue as pizza brands fight off a stiff...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
The top quick service restaurant brands from year 2014 served new menu items, technology, innovation.
2014’s Top Brand Stories
It’s that time of year. Time to look back and reflect upon the brand developments in quick service from the past year—from the surprising to the exciting and the defining—that seemed most important. Innovation and growth are a couple of the common themes among the top fast-food brand stories of...