Quick service brands like Umami Burger growth with smartly executed plans.
Story
Umami Burger is a highly successful chain of burger joints founded in 2009 by Adam Fleischman. Having read about umami (the “fifth taste”) in food blogs and books—and as a fan of In-N-Out Burger—Fleischman thought he could successfully apply its principles to the classic American burger. He was...
Loyal customers spend 67 percent more at restaurants than new guests.
Outside Insights
Identifying, rewarding, and retaining your best customers is one of the hardest challenges for any restaurant. It’s both a marathon and a sprint, and with loyal customers spending 67 percent more than new ones, it’s a race you can’t afford to lose. The right loyalty program can help get more...
Read Full Story // read more about: Zachary Goldstein
Women in Foodservice
Though many women dream of striking out on their own in the foodservice industry, others envision working alongside their spouse or launching a new concept with the help of their siblings. For women looking to partner up in a restaurant brand, family members often make great allies: They know what...
Read Full Story // read more about: Julie Knudson
Growth
After college graduation and an eight-month stint supervising the post–Hurricane Katrina cleanup, Justin Harris wasted little time in taking on the quick-service industry. Harris, like so many others in the field, signed on with Dickey’s Barbecue Pit without any prior ownership or operations...
Read Full Story // read more about: Robert Thomas
Healthy Denver based fast casual offers fresh instead of processed ingredients.
Emerging Concepts
When Patrick Fox opened Cava Greens in 2002, he fashioned it to be the anti–quick serve. The food court–based eatery inside Denver’s 56-story Republic Plaza dishes up custom, hand-tossed salads alongside a range of fresh and natural offerings. The store resists processed foods in favor of dozens of...
Quick service brands like Tropical Smoothie Cafe move to college real estate.
Growth
Millennials. Ever heard of ’em? Of course you have. Millennials are all anyone in foodservice can talk about right now, the crème de la crème of today’s coveted customer demographics. Depending on whom you ask, they might be 20 years old or they might be 35 years old; studies vary on what, exactly...
Some quick service chief executives also double as brand franchisees.
Executive Insights
Quick-serve leaders have a lot of their plate, whether it’s finding ways to boost the brand’s growth or looking out for all of the people and operators in their care. Still, for some CEOs, running the company isn’t the only thing they’re concerned about; they’re also focused on making their own...
Food trucks present a threat to traditional quick service restaurants.
Competition
Competition is fierce in the restaurant industry, and quick serves are facing yet another threat in the fight for share of stomach. A recent study from the NPD Group, a global information company, revealed that when consumers opt for a food-truck visit, it often replaces a visit that otherwise...