Outside Insights
While the fast-casual category continues to be the fastest-growing industry sector, the road in 2015 will be bumpy. We will see constant change and challenges around every corner. For industry leaders, there are issues that will keep even the most seasoned executive awake at night.  Here is my top...
Legendary Texas based quick service restaurant Frenchys looks to grow.
Industry News
Every city has its hole-in-the wall spots that locals and foodies swear by. In Houston, family-owned Frenchy’s Chicken is on that list. The 46-year-old chicken brand’s Scott Street location is an institution. Its Creole-seasoned chicken is a “best of” winner in several publications year after year...
Quick service pizza restaurants roll out mobile apps and ordering tools.
Ordering
More than two decades ago, Pizza Hut sold its first pizza online—reportedly the first thing ever sold on the Internet. Ever since, the nation’s pizza chains have been leading the way in online sales innovation. And this year, that innovation is expected to continue as pizza brands fight off a stiff...
Bakery cafe quick service restaurant concept Tim Hortons hopes to leverage Burger King resources.
Competition
Tim Hortons has devoted fans in the U.S. One need only to read the Twitter and Facebook feed on the brand’s U.S. website to see the passion. “Can you please open a Tim Hortons in Cincinnati???” writes Kevin Ryne Laile. “I just had the best/fastest/nicest @TimHortonsUS service!! The new one at 5...
Quick service brands create employee training programs to prevent sexual harassment.
Human Resources
A recent study by the Restaurant Opportunities Centers United (ROC) highlighted a troubling trend of sexual harassment in the restaurant industry: 60 percent of female and transgender workers and 46 percent of male workers report harassment as an uncomfortable aspect of work life. These findings...
Quick service brands are leveraging potential in Motor City.
Industry News
Once a bankrupt city left for dead, Detroit is showing signs of becoming a hot destination for quick-service and fast-casual concepts. Where city blocks were once ghost towns, real estate developers today are building thriving centers for businesses and entertainment venues—and restaurant operators...
Quick service multiunit franchisee Tony Lutfi talks equation for franchising success.
Franchising
As CEO and president of Marlu Investment Group, Tony Lutfi has his hands more than full with a large quick-serve empire; his company operates 21 Jack in the Box, 47 Church’s Chicken, 53 Arby’s, five Little Caesars Pizza, and five Sizzler units. Most recently, Lutfi’s company acquired all five...
Spun off popular Washington DC tapas bar, Cava Grill lets cusotmers build own Mediterranean meal.
Emerging Concepts
Like many in the restaurant business, childhood friends Ike Grigoropoulos, Dimitri Moshovitis, and Ted Xenohristos sought a new service platform to bring their traditional Greek and Mediterranean cooking to more Washington, D.C., residents. The trio adapted their full-service concept, Cava Mezze...
Quick service brands can explore innovative potato dishes like poutine.
A New Plan for Potatoes
What can I possibly tell you about potatoes, dear quick-serve industry professional, that you don’t already know? It’s not as though you’re unacquainted with America’s favorite starch. You may even know that it’s the world’s fourth-largest food crop, trailing behind only rice, corn, and wheat,...
Quick service restaurant executives run charity effort to raise funds for cancer research.
A Personal Connection
When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...
10 Challenges for Fast-Casual Leaders
While the fast-casual category continues to be the fastest-growing industry sector, the road in 2015 will be bumpy. We will see constant change and challenges around every corner. For industry leaders, there are issues that will keep even the most seasoned executive awake at night.  Here is my top...
Quick service brands can explore innovative potato dishes like poutine.
A New Plan for Potatoes
What can I possibly tell you about potatoes, dear quick-serve industry professional, that you don’t already know? It’s not as though you’re unacquainted with America’s favorite starch. You may even know that it’s the world’s fourth-largest food crop, trailing behind only rice, corn, and wheat,...
Quick service and fast casual brands adapt to menu labeling regulations.
Putting It All Out There
Consumers looking over menuboards at their favorite quick-serve restaurants are going to notice some changes in 2015, as the calorie-labeling mandate that was created in 2010 as part of the Patient Protection and Affordable Care Act was finalized by the U.S. Food and Drug Administration (FDA) in...
Quick service restaurant chains invest in new growth with new finance and franchise strategies.
A Finance Refresh
Like much of the rest of the economy, the 2008 economic meltdown brought a massive slow-down to the quick-service franchise industry. The combination of tightfisted money lenders and general economic uncertainty put franchise businesses in a near impossible position when it came to accessing...