Industry News
Every industry has its unwritten rules for success, a series of dos and don’ts that conventional wisdom suggests are the path to profits. The quick-serve industry is no exception. For decades, companies have operated under a series of assumptions that guide their business decisions and compose...
Ken Cutshaw is growing Quiznos International globally a few months into the job.
Growth
Ken Cutshaw has worn many hats in his illustrious career. The native Tennessean and lawyer by trade was an executive for the 1982 World Exposition; acted as a campaign manager for a 1984 U.S. Senate campaign; served in the U.S. government with the Reagan and Bush administrations; and cofounded a...
Meatball restaurant chain offers unique menu items in New York City.
Alan Philips: Trends to Watch
Over the past few weeks, I’ve been spending time in London taking in the local food scene. My last trip led me to the incredible Borough Market. For those of you who don’t know, this outdoor food bazaar offers a spectacular mélange of the best food in Europe. Local farmers and artisanal producers...
PBandU owner Mercury Amodio understands mothers need for flexibility at work.
Women in Foodservice
No longer do women have to choose between a career and motherhood. But finding time to work and have a successful foodservice career—while also raising kids and staying in tune with a busy family—can be a daunting challenge. “The restaurants are very important to us, but my family is very important...
Merchandising programs like Sloan's offer customers new engagement options.
In the Store
With marketing and advertising proving more challenging for quick-serve restaurants in the age of social and digital media, some brands are looking to a retail-based approach to get their name out: merchandising. “I think merchandise is an excellent idea,” says Jonathan Raduns, food-merchandising...
Moe’s managers must understand their employees roles and responsibilities.
In the Store
Customers are constantly complaining about employees bickering with one another, serve times and incorrect orders are growing every day, and three of your best employees have quit in the last month. All of these problems have one thing in common: They can be the result of a staff that isn’t working...
Burger King's tagline Have It Your Way is a widespread cultural phrase.
Denise Lee Yohn: QSR’s Marketing Guru
Q: I'm launching a new concept and trying to decide on a tagline. What makes a tagline work? A: Taglines are powerful communicators. The right tagline can attract attention to your concept, help position your brand, and make people remember you. They’re particularly important today. People’s...
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Wetzel's Pretzels franchisee promotes business in Japanese markets.
Franchising
Takafumi Kawasaki opened his first Wetzel’s Pretzels unit in April 2012. Within two months, the fast-paced pretzel concept inside Tokyo’s Ario Kameari Mall became the brand’s No. 1 store. Now with four units in Tokyo, one in Hiroshima, and another in Kyoto, Kawasaki plans to open 100 Wetzel’s...
Getting a Head Start
This year has been projected as a growth year for the restaurant industry, creating opportunities for entrepreneurs who dream of opening their own restaurant. Forty-seven percent of Americans’ food dollars are spent dining away from home, and restaurant sales are expected to hit a record high this...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Very Cool
For many Americans, there’s nothing like drinking a tall, cold glass of iced tea on a hot summer’s day. Whether plain, sweetened, infused with fruit flavors, or part of a specialty beverage, iced tea is increasingly popular nationwide. Limited-service restaurants have seen solid growth with iced...
Auntie Anne’s invests in tomorrow’s talent.
Promise for the Future
Forget the age-old stereotype of teens being more interested in schlep than success. Auntie Anne’s corporate executives and franchise partners have seen first-hand that there is promising business potential in today’s high-school students. Fifty teens at the brand’s Leaders & Entrepreneurs...
QSR has singled out quick service restaurants like Toppers Pizza as emerging concepts.
Where Are They Now?
Each month, QSR singles out the quick-service and fast-casual brands we think will make a splash in the industry. Sometimes we’re right, and sometimes we’re… well, not. So which Ones to Watch brands are still on fire, and which ones have had their growth hopes doused? Here’s a look back at 15 Ones...
Unusual quick service restaurant units locate in high traffic customer locations like casinos.
Uncommon Ground
A cruise ship on the Rhine River in Germany. The FBI headquarters in Washington, D.C. A Toys“R”Us in Manhattan. The Camp Pendleton military base near San Diego. Where moving people are, quick-service restaurants want to be, a reality that continues shaping the rapid and aggressive evolution of the...
Quick service brands leverage franchise system for strategic growth.
The Franchise Formula
For upstart quick-service restaurants considering the move to franchising, the path can precipitate a major shift in business model and operations. Beyond the economic investment in franchising, experts say, operators must ensure their brand will consistently deliver quality across all locations. “...