Hurricane Sandys destruction taught business operators important lessons.
Industry News
It’s been a month and a half since Hurricane Sandy wreaked havoc on parts of the East Coast. The storm caused an estimated $62 billion in damage, with about $10–$20 billion of insured losses, according to Eqecat Inc., a provider of catastrophic risk models. As many restaurant operators in the affected areas slowly clean up...
Toppers’ new advertising campaign hopes to capture customers and sales from big-
Competition
Toppers Pizza isn’t shy about one of its biggest ambitions: taking market share from the national chains. That’s why the brand launched a television campaign designed to appeal to the 18–34-year-old Millennial demographic and steal the spotlight from its biggest competitors. The “Taste Test” commercials...
Playing slow, soft music in the store could improve customer satisfaction.
Operations
Fancy table linens and candles aren’t typically found in most quick-service restaurants, but incorporating them could be the secret to a happier customer. During a recent Cornell study, one group of customers ate in a standard dining room at a Hardee’s restaurant in Champaign, Illinois. A second group dined in a Hardee’...
Industry News
In a year when restaurant sales are projected to reach a record-high $660 billion, the quick-service industry will play its part by bringing in an estimated $188.1 billion in 2013, according to the National Restaurant Association’s 2013 Restaurant Industry Forecast. Though growth is projected to be modest—just 4.9 percent in...
Industry News
Cardfree announced the launch of its company and introduced the first fully integrated mobile merchant platform, enabling companies to drive incremental visits, larger ticket size, tender preference, and more meaningful consumer engagement under its branded experience. Last month, the company closed $10 million in Series A funding. The...
Quick service employee programs invest in critical component to business.
Human Resources
They open and close the store and keep it running in the time between. They cook and serve your food, operate your drive thru, and even empty the trash and clean the bathrooms. But most importantly, your crewmembers are the ones who represent your brand to the customer, and they can single-handedly make or break the guest experience.
Industry News
The American menu is evolving as chefs all across the country work to find the perfect balance of unique flavors and healthful, familiar ingredients.  And as this evolution continues, the United States Potato Board’s (USPB) foodservice program is working to make sure potatoes remain a vital part of the mix.
McDonald's supported the lunch daypart in its new Facebook ad campaign.
Industry News
Most brands have been on Facebook for years, but a campaign earlier this year helped McDonald’s prove that quick serves can achieve a big return on investment on the popular social-media site. The fast-food heavyweight saw an increase in sales and guest counts after its campaign, which ran from April 17 to May 29 and encouraged...
A Maui Wowi quick service franchisee keeps his day job while running restaurant.
Balancing Act

Franchisees entering the quick-service space might not need to quit their day job, after all.

A high school teacher for going on 11 years, Chad Knee recently ventured into the quick-serve industry with fruit smoothie and coffee retailer Maui Wowi Hawaiian, opening his first unit in June....

Artisanal bread maker La Brea rebranded to expand vision for foodservice future.
Rising to the Occasion

La Brea Bakery rebranded itself for the first time in 25 years, updating its logo, packaging, and café to reflect its expanding vision while also doubling down on its commitment to supply fresh bread both to foodservice companies and consumers.

La Brea, which was originally built to...

Be Prepared to Clean and Disinfect Bodily Excretions

When vomit, diarrhea, or other bodily excretions mar the environment in a quick-service restaurant, a rapid, well-planned response is imperative. 

It’s essential to clean and disinfect the contaminated area promptly to prevent the spread of illness and protect the health of...

Quick service brands enhance nutritional profile of favorite foods like pizza.
A Picture of Health

Fast food gets a bad rap. The industry is actively cutting back on calories, sodium, trans fats, high fructose corn syrup, and other ingredient components that are detrimental to nutrition, but consumers and watchdogs alike are still quick to point fingers when the nation’s health woes...

Quick serves can improve and innovate menu items with bold spices and flavors.
The Art of “Right-Spicing”

Sometime in the late 1990s, I was in Albuquerque with a sweet tooth and a few extra minutes before my flight. Working my way through a busy retail area, I happened upon a hole-in-the-wall pie shop offering what were, at the time, some of the most unusual pastries I’d ever seen or heard of...

Quick service restaurants hire summer workers for popular seasonal job.
It's Hiring Time

On the heels of the latest jobs report, which revealed that restaurants added more than 30,000 jobs in March—the 49th consecutive month of growth for the industry—limited-service operators are well positioned for the incoming summer season.

Quiznos and Sbarro both filed for bankruptcy to relieve debt.
Quiznos & Sbarro: What Went Wrong?

Quiznos and Sbarro this month became the latest two quick-service chains to file for bankruptcy, the result, experts say, of not being able to keep up with the growing competition in their respective categories.

Auntie Anne’s invests in tomorrow’s talent.
Promise for the Future

Forget the age-old stereotype of teens being more interested in schlep than success. Auntie Anne’s corporate executives and franchise partners have seen first-hand that there is promising business potential in today’s high-school students.

Fifty teens at the brand’s...

Quick service concepts like Rise in North Carolina are accepting bitcoin money.
Are Bitcoins Legit?

Despite controversies surrounding the virtual currency bitcoin, a growing number of quick-serve restaurants, bakeries, coffee shops, and bars are allowing their customers to pay for their food and beverages via the digital currency.

Bitcoins are a currency that is transferred directly...