16 Flavors uses word of mouth advertising and unique flavors to drive business.
Emerging Concepts
The Big Apple’s first self-serve frozen-yogurt concept may be a New York City brand, but it has its roots planted on the West Coast. Founder Solomon Choi learned the quick-service ropes while working for a gelato concept in his native California. “That’s how my exposure to frozen desserts started...
Just Salad founder Nick Kenner is helped by his past experience at a hedge fund.
Executive Insights
For many leaders in the quick-service industry, the restaurant business is their lifeblood. Many start out as a dishwasher, cook, or cashier and work their way up through the ranks. But for some CEOs, the quick-service industry represents a clean break from their successful careers in other fields...
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Juice products at quick service restaurants capitalize on the health movement.
Marc Halperin: Resident F&B Expert
In his landmark 2004 treatise The Paradox of Choice, Swarthmore College professor Barry Schwartz made the case that the vast number of choices available to modern consumers does not offer a heady sense of freedom. Rather, it produces a kind of anxiety, even paralysis, brought on by endless mulling...
Industry News
Carl's Jr. and Hardee's announced the addition of the Charbroiled Atlantic Cod Fish Sandwich to their menus. The sister brands are the first national fast-food chains to offer a charbroiled fish sandwich, not battered and deep fried, on the menu. At only 420 calories, the new sandwich offers guests...
Industry News
Taco Bell is introducing a new steak to all menu items, including the Cantina Bell Steak Burrito, priced at $4.99. As part of Taco Bell's commitment to quality and listening to customers, the new steak is the latest menu item to Cantina Bell, which was launched nationally in 2012.  Taco Bell also...
Industry News
This February, frozen-yogurt brand Pinkberry will debut its Valentine's Day collection, featuring some of its most decadent flavors: Salted Caramel, Coconut (which is returning from the Flavor Vault starting February 1), and Chocolate Hazelnut. If Pinkberry guests purchase five items from the...
Industry News
Dickey's, a barbecue franchise known for its slow-smoke barbecue, is adding a new limited-time-only Spicy Chicken Sandwich to its menu. "We take our time in developing new menu items to make sure they offer something unique and exciting to our customers," says Roland Dickey, Jr., president and CEO...
Industry News
Uncle Ben's announced its Spring Promotion to help operators receive up to $1,000 in rebate rewards on product purchases. Up to $6 per case is earned in cash back on a variety of Uncle Ben's products purchased from March 4 through May 3, 2013. Uncle Ben's offers a wide variety of main-course and...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Very Cool
For many Americans, there’s nothing like drinking a tall, cold glass of iced tea on a hot summer’s day. Whether plain, sweetened, infused with fruit flavors, or part of a specialty beverage, iced tea is increasingly popular nationwide. Limited-service restaurants have seen solid growth with iced...
Quick service brands leverage franchise system for strategic growth.
The Franchise Formula
For upstart quick-service restaurants considering the move to franchising, the path can precipitate a major shift in business model and operations. Beyond the economic investment in franchising, experts say, operators must ensure their brand will consistently deliver quality across all locations. “...
Unusual quick service restaurant units locate in high traffic customer locations like casinos.
Uncommon Ground
A cruise ship on the Rhine River in Germany. The FBI headquarters in Washington, D.C. A Toys“R”Us in Manhattan. The Camp Pendleton military base near San Diego. Where moving people are, quick-service restaurants want to be, a reality that continues shaping the rapid and aggressive evolution of the...
QSR has singled out quick service restaurants like Toppers Pizza as emerging concepts.
Where Are They Now?
Each month, QSR singles out the quick-service and fast-casual brands we think will make a splash in the industry. Sometimes we’re right, and sometimes we’re… well, not. So which Ones to Watch brands are still on fire, and which ones have had their growth hopes doused? Here’s a look back at 15 Ones...
Auntie Anne’s invests in tomorrow’s talent.
Promise for the Future
Forget the age-old stereotype of teens being more interested in schlep than success. Auntie Anne’s corporate executives and franchise partners have seen first-hand that there is promising business potential in today’s high-school students. Fifty teens at the brand’s Leaders & Entrepreneurs...
Getting a Head Start
This year has been projected as a growth year for the restaurant industry, creating opportunities for entrepreneurs who dream of opening their own restaurant. Forty-seven percent of Americans’ food dollars are spent dining away from home, and restaurant sales are expected to hit a record high this...