Meatball restaurant chain offers unique menu items in New York City.
Alan Philips: Trends to Watch
Over the past few weeks, I’ve been spending time in London taking in the local food scene. My last trip led me to the incredible Borough Market. For those of you who don’t know, this outdoor food bazaar offers a spectacular mélange of the best food in Europe. Local farmers and artisanal producers...
PBandU owner Mercury Amodio understands mothers need for flexibility at work.
Women in Foodservice
No longer do women have to choose between a career and motherhood. But finding time to work and have a successful foodservice career—while also raising kids and staying in tune with a busy family—can be a daunting challenge. “The restaurants are very important to us, but my family is very important...
Merchandising programs like Sloan's offer customers new engagement options.
In the Store
With marketing and advertising proving more challenging for quick-serve restaurants in the age of social and digital media, some brands are looking to a retail-based approach to get their name out: merchandising. “I think merchandise is an excellent idea,” says Jonathan Raduns, food-merchandising...
Moe’s managers must understand their employees roles and responsibilities.
In the Store
Customers are constantly complaining about employees bickering with one another, serve times and incorrect orders are growing every day, and three of your best employees have quit in the last month. All of these problems have one thing in common: They can be the result of a staff that isn’t working...
Burger King's tagline Have It Your Way is a widespread cultural phrase.
Denise Lee Yohn: QSR’s Marketing Guru
Q: I'm launching a new concept and trying to decide on a tagline. What makes a tagline work? A: Taglines are powerful communicators. The right tagline can attract attention to your concept, help position your brand, and make people remember you. They’re particularly important today. People’s...
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Wetzel's Pretzels franchisee promotes business in Japanese markets.
Franchising
Takafumi Kawasaki opened his first Wetzel’s Pretzels unit in April 2012. Within two months, the fast-paced pretzel concept inside Tokyo’s Ario Kameari Mall became the brand’s No. 1 store. Now with four units in Tokyo, one in Hiroshima, and another in Kyoto, Kawasaki plans to open 100 Wetzel’s...
16 Flavors uses word of mouth advertising and unique flavors to drive business.
Emerging Concepts
The Big Apple’s first self-serve frozen-yogurt concept may be a New York City brand, but it has its roots planted on the West Coast. Founder Solomon Choi learned the quick-service ropes while working for a gelato concept in his native California. “That’s how my exposure to frozen desserts started...
Just Salad founder Nick Kenner is helped by his past experience at a hedge fund.
Executive Insights
For many leaders in the quick-service industry, the restaurant business is their lifeblood. Many start out as a dishwasher, cook, or cashier and work their way up through the ranks. But for some CEOs, the quick-service industry represents a clean break from their successful careers in other fields...
Read Full Story // read more about: Just Salad, Merzi, Growth
Fast food giant Burger King stirred up controversy with purchase of Canada brand Tim Hortons.
Burger King’s Big Move
In a move that shook the fast-food industry earlier this week, Burger King announced its official merger with Canadian coffee-and-doughnuts concept Tim Hortons. The new company, to be headquartered in Canada, will be the third-largest quick-service company in the world, with more than 18,000...
Quick service restaurant franchisees help franchisor by building new computer software.
Helping Out the Boss
Every franchisee has the opportunity to bring specialized business savvy to its quick-service units, but it’s rare that a single operator affects the entire system. That’s exactly what Pennsylvania-based Colleen and Bret Wagner did when they introduced their proprietary software system to the...
Quick service restaurants like Arbys launch charity events to raise money and awareness.
Fighting Hunger, One State at a Time
When Arby’s Hungry for Happiness mobile tour pulls into town, people notice. It’s hard to miss the fire-engine red semi truck and trailer emblazoned with a beaming young girl enchanted by a bite of giant watermelon. But the rolling outfit, on the streets in partnership with Share Our Strength’s No...
Fast food giant Burger King stirred up controversy with purchase of Canada brand Tim Hortons.
Burger King’s Big Move
In a move that shook the fast-food industry earlier this week, Burger King announced its official merger with Canadian coffee-and-doughnuts concept Tim Hortons. The new company, to be headquartered in Canada, will be the third-largest quick-service company in the world, with more than 18,000...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
Coffee Concepts Can Target Lunch Guests with Demographic Data
First, Taco Bell turned the burrito on its side with the launch of a new breakfast menu, and now, traditional morning daypart chains Dunkin’ Donuts and Starbucks are looking to extend their bite to the much-larger lunch slice. Although Dunkin’ has been after the coffee-drinking market that makes up...
Fresh Bread
Bread may be the staff of life, but it’s really pretty basic: flour, water, yeast, and salt, or some sort of substitute for the latter two. However, the way these items are combined, as well as other ingredients that are added, can make a huge difference in taste and texture, as quick-service...