Moe’s managers must understand their employees roles and responsibilities.
In the Store
Customers are constantly complaining about employees bickering with one another, serve times and incorrect orders are growing every day, and three of your best employees have quit in the last month. All of these problems have one thing in common: They can be the result of a staff that isn’t working...
Burger King's tagline Have It Your Way is a widespread cultural phrase.
Denise Lee Yohn: QSR’s Marketing Guru
Q: I'm launching a new concept and trying to decide on a tagline. What makes a tagline work? A: Taglines are powerful communicators. The right tagline can attract attention to your concept, help position your brand, and make people remember you. They’re particularly important today. People’s...
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Wetzel's Pretzels franchisee promotes business in Japanese markets.
Franchising
Takafumi Kawasaki opened his first Wetzel’s Pretzels unit in April 2012. Within two months, the fast-paced pretzel concept inside Tokyo’s Ario Kameari Mall became the brand’s No. 1 store. Now with four units in Tokyo, one in Hiroshima, and another in Kyoto, Kawasaki plans to open 100 Wetzel’s...
16 Flavors uses word of mouth advertising and unique flavors to drive business.
Emerging Concepts
The Big Apple’s first self-serve frozen-yogurt concept may be a New York City brand, but it has its roots planted on the West Coast. Founder Solomon Choi learned the quick-service ropes while working for a gelato concept in his native California. “That’s how my exposure to frozen desserts started...
Just Salad founder Nick Kenner is helped by his past experience at a hedge fund.
Executive Insights
For many leaders in the quick-service industry, the restaurant business is their lifeblood. Many start out as a dishwasher, cook, or cashier and work their way up through the ranks. But for some CEOs, the quick-service industry represents a clean break from their successful careers in other fields...
Read Full Story // read more about: Just Salad, Merzi, Growth
Juice products at quick service restaurants capitalize on the health movement.
Marc Halperin: Resident F&B Expert
In his landmark 2004 treatise The Paradox of Choice, Swarthmore College professor Barry Schwartz made the case that the vast number of choices available to modern consumers does not offer a heady sense of freedom. Rather, it produces a kind of anxiety, even paralysis, brought on by endless mulling...
Industry News
Carl's Jr. and Hardee's announced the addition of the Charbroiled Atlantic Cod Fish Sandwich to their menus. The sister brands are the first national fast-food chains to offer a charbroiled fish sandwich, not battered and deep fried, on the menu. At only 420 calories, the new sandwich offers guests...
Industry News
Taco Bell is introducing a new steak to all menu items, including the Cantina Bell Steak Burrito, priced at $4.99. As part of Taco Bell's commitment to quality and listening to customers, the new steak is the latest menu item to Cantina Bell, which was launched nationally in 2012.  Taco Bell also...
Quick service restaurant Bojangles serves indulgent Southern food like chicken biscuits.
It’s Bo Time
Charlotte, North Carolina–based Bojangles’ may fall into the chicken quick-service category, but as any executive, operator, employee, or loyal fan will tell you, it’s all about the biscuit. And for good reason: The item is included or featured in nearly 80 of the brand’s menu items, a fact that...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...
5 Advantages with Cloud Accounting
Quick-serve restaurant owners are some of the busiest people you may ever know. In addition to sales, food quality, staffing, safety, regulations, marketing, staying ahead of the competition, and inventory management, quick-serve restaurant owners have to keep track of financial performance,...
Quick service restaurant franchisees help franchisor by building new computer software.
Helping Out the Boss
Every franchisee has the opportunity to bring specialized business savvy to its quick-service units, but it’s rare that a single operator affects the entire system. That’s exactly what Pennsylvania-based Colleen and Bret Wagner did when they introduced their proprietary software system to the...
Coffee Concepts Can Target Lunch Guests with Demographic Data
First, Taco Bell turned the burrito on its side with the launch of a new breakfast menu, and now, traditional morning daypart chains Dunkin’ Donuts and Starbucks are looking to extend their bite to the much-larger lunch slice. Although Dunkin’ has been after the coffee-drinking market that makes up...
Quick service restaurants like Arbys launch charity events to raise money and awareness.
Fighting Hunger, One State at a Time
When Arby’s Hungry for Happiness mobile tour pulls into town, people notice. It’s hard to miss the fire-engine red semi truck and trailer emblazoned with a beaming young girl enchanted by a bite of giant watermelon. But the rolling outfit, on the streets in partnership with Share Our Strength’s No...
Fresh Bread
Bread may be the staff of life, but it’s really pretty basic: flour, water, yeast, and salt, or some sort of substitute for the latter two. However, the way these items are combined, as well as other ingredients that are added, can make a huge difference in taste and texture, as quick-service...