The quick serve industry's customer base is a melting pot of age and race.
Consumer Trends
There is no average quick-service customer. Or so says Kim Holman, director of marketing for Wixon Inc., a flavor researcher and manufacturer. She believes the U.S. has become such a melting pot of age, race, and other demographics spread out across disparate regions that fast-food operators have no way of singling out any one typical,...
Industry News
ShopKeep POS, the simplest way to make smarter business decisions, announced its entry into the quick-serve market with full kitchen printing capabilities. To meet customer and merchant needs, ShopKeep POS has developed the simplest way to modify an order, adjust the price accordingly, and print it to the kitchen all on an iPad POS. This...
Industry News
Pizza Patrón has signed an exclusive development agreement with one of its franchisees, TWE Hospitality Group, to bring the premier Latin pizza brand to the state of New Mexico.  Eight stores are planned, and development will focus first on Albuquerque, then turn to Las Cruces. The franchisee opened Pizza Patrón’s 100th store...
Industry News
Pizza Patrón announced that it will kick off a co-branded promotion, “Ponte La Diez” or “Wear the 10,” with Pepsi starting November 1, 2012, and scheduled to run through the end of the year. The “Ponte La Diez” promotion offers customers a super-value $10 combo, which includes a large Choriquezo pizza...
Industry News
Just in time for World Vegan Month in November, NYPD Pizza is excited to announce the debut of The Veganizza, a specialty vegan pizza made with Daiya dairy-free cheese and topped with spinach, garlic, Roma tomatoes, and fresh basil. Daiya cheese is now available for all pizzas on its expansive menu at no additional cost.  
Brands like Forever Yogurt are using hot treats to draw customers in cold months
Industry News
Frozen-yogurt brands, like other frozen-dessert concepts before them, are staring down the harsh reality of slower sales during colder months. They’re also facing stiff competition from dozens of similar brands growing across the U.S. Some fro-yo chains, however, are finding ways to conquer both challenges this fall and winter.
Kat Cole, Patricia Wilmot, and Monica Boyles attend a WFF event.
Franchising
This is not the 1950s. Women aren’t confined to the home, cooking, cleaning, and caring for the kids (unless they want to, of course), nor can they only find work as secretaries in a male-dominated corporate world. No, today, women have power: They can balance work and family life; they can excel in any profession; and, just like...
Miami Subs CEO Richard Chwatt says having a consistent brand message is key.
Executive Insights
When things get busy in the C-suite, people can become so focused on their own areas of responsibility that communication streams slow to a trickle and walls form around one or more departments. These silos—where individuals or even entire functional groups turn inward—can be dangerous to an organization’s overall...
Tropical Smoothie Café's CEO shares how he built a lifestyle brand.
Start to Finish: Mike Rotondo

I worked at Baskin-Robbins all through high school and all through college, and really got into management. I did everything for the franchisee when I was in college—I ordered product, I hired, I fired, I did payroll. So it really got me into the business and hospitality. I thought it was...

Quick service brands enhance nutritional profile of favorite foods like pizza.
A Picture of Health

Fast food gets a bad rap. The industry is actively cutting back on calories, sodium, trans fats, high fructose corn syrup, and other ingredient components that are detrimental to nutrition, but consumers and watchdogs alike are still quick to point fingers when the nation’s health woes...

Artisanal bread maker La Brea rebranded to expand vision for foodservice future.
Rising to the Occasion

La Brea Bakery rebranded itself for the first time in 25 years, updating its logo, packaging, and café to reflect its expanding vision while also doubling down on its commitment to supply fresh bread both to foodservice companies and consumers.

La Brea, which was originally built to...

Be Prepared to Clean and Disinfect Bodily Excretions

When vomit, diarrhea, or other bodily excretions mar the environment in a quick-service restaurant, a rapid, well-planned response is imperative. 

It’s essential to clean and disinfect the contaminated area promptly to prevent the spread of illness and protect the health of...

Quick service restaurants hire summer workers for popular seasonal job.
It's Hiring Time

On the heels of the latest jobs report, which revealed that restaurants added more than 30,000 jobs in March—the 49th consecutive month of growth for the industry—limited-service operators are well positioned for the incoming summer season.

Quick service concepts like Rise in North Carolina are accepting bitcoin money.
Are Bitcoins Legit?

Despite controversies surrounding the virtual currency bitcoin, a growing number of quick-serve restaurants, bakeries, coffee shops, and bars are allowing their customers to pay for their food and beverages via the digital currency.

Bitcoins are a currency that is transferred directly...

Pork's versatility, cost effectiveness propel its addition to menus.
Pigging Out

Pork was promoted for years as “the other white meat” to boost its exposure and dispel consumer perception that it’s too fatty. These days, pork is anything but “other” at many limited-service restaurants, though it’s often under the guise of specific...

Quiznos and Sbarro both filed for bankruptcy to relieve debt.
Quiznos & Sbarro: What Went Wrong?

Quiznos and Sbarro this month became the latest two quick-service chains to file for bankruptcy, the result, experts say, of not being able to keep up with the growing competition in their respective categories.

Auntie Anne’s invests in tomorrow’s talent.
Promise for the Future

Forget the age-old stereotype of teens being more interested in schlep than success. Auntie Anne’s corporate executives and franchise partners have seen first-hand that there is promising business potential in today’s high-school students.

Fifty teens at the brand’s...