Industry News
During the first-ever Alabama Gulf Seafood Summit, more than 100 attendees representing all segments of the seafood chain gathered at the Mobile Convention Center in Mobile, Alabama, to explore how best to move the Gulf seafood industry forward for businesses in the state. From Governor Bentley’s...
Read Full Story // read more about: Sustainability
A Chick-fil-A restaurant boosted sales by opening a second drive thru lane.
Operations
Tony Holmes had a problem: The drive thru at his high-traffic Chick-fil-A restaurant in Apex, North Carolina, was too crowded. For nearly two years, he tried line busting with employees outside wearing headsets. Then he gave those employees handheld remote units to streamline ordering. Both methods...
Teriyaki Madness sells popular Seattle staple across West Coast U.S.
Emerging Concepts
Rod Arreola, along with his brother Alan and cousin Eric Garma, grew up in Seattle, where teriyaki restaurants are commonplace. When they learned the rest of America didn’t have the same access to the Japanese flavors they loved, they decided to bring teriyaki to the masses, starting in Las Vegas...
Industry News
From March 15 through May 31, Ben & Jerry's scoop shops are serving up the Liz Lemon Schmake, which consists of the new Greek Frozen Yogurt flavor, Liz Lemon, blended with Berry Berry and sorbet. In addition to the Schmake, Ben & Jerry's is offering the Liz Lemon Waffle Bowl Sundae. The...
Industry News
All set to drive sales and enhance the dining experience at Broaster Chicken restaurants, The Broaster Company is launching six on-trend dipping sauce flavors, as well as a spicy chicken filet. Together, they enhance The Broaster Company line of products that includes chicken tenders, shrimp,...
Industry News
Caribou Coffee Company, a brand committed to providing premium food and drink experiences, is serving two new beverages in its coffeehouses across the country. The limited-time-only additions to Caribou's menu—Biscotti Mocha and Cafe Milan Latte—were created to inspire Caribou fans to enjoy all...
Industry News
Quail Digital, a wireless headset communication specialist, has extended the bandwidth on its Q Pro 5 drive-thru system. The system now operates on the new CATiQ dect 6 standard, which increases bandwidth from 8KHz to 16KHz. The development has improved audio quality between the wireless headsets,...
Read Full Story // read more about: Drive Thru, Equipment
Industry News
As social media has permanently changed companies’ communication and marketing practices, it has become increasingly important for brands to hire a social media guru who can manage multiple social media platforms in a professional, yet engaging way. And that’s exactly who Pizza Hut is seeking for...
Quick service restaurant executives could take notes from transportation startup Uber.
How to Be the Uber of Fast Food
Q: Many fast-food restaurants are beefing up their mobile capabilities. What is the best way to tap into this trend? A: Getting in on the mobile ordering—or mobile payment or mobile marketing—trend shouldn’t be our objective. Instead, we should ask, “How can we use mobile technology to disrupt our...
Quick serve chicken chain rolls out coffee that benefits bean growers.
Morning Jolt
Chick-fil-A joined the breakfast innovation bandwagon with a renewed commitment to offering better coffee. And the chicken chain took the initiative one step further by partnering with a network of specialty coffee farmers in Central America known as THRIVE. The handpicked, proprietary coffee blend...
Quick service concepts with breakfast focus offer more menu items for lunch day part.
Taking a Bite Out of Lunch
As the only daypart with marked growth in the limited-service industry, the breakfast business is hot. It seems that every week brings more news of morning daypart expansion from this or that brand. Faced with this increased competition, those brands already built around coffee, bagels, doughnuts,...
Fast food restaurant in Austin holds city wide 5k race to raise funds for charity.
Hot to Trot
While families around the U.S. gather this year for Thanksgiving Day dinner, a casual game of touch football, and the annual parade, some Austin, Texas, residents will sport their running gear for the annual ThunderCloud Subs Thanksgiving Day Turkey Trot. Since its inception in 1991, the 5K...
Quick service operators can make money through market based pricing strategies.
The Cost of Outdated Pricing Strategies: Part 3
Editor’s Note: This is the third in a series on pricing strategies within the quick-service restaurant industry. Click here to read part one, and here to read part two. Hello again QSR readers! Before we dig into another alternative pricing strategy, we want to take a moment to look back at where...
Premium quick service restaurant chain dishes out upscale and local foods.
Ones To Watch: Modmarket
In 2008, Anthony Pigliacampo and Rob McColgan were two young professionals looking for a place to have a healthy lunch on a regular basis. When they couldn’t find one, the pair decided to create one. They pooled their knowledge to create Modmarket. “We felt very strongly that there needed to be...
Fast food kitchens must protect restaurants against food borne illness.
How to Improve Your Food Safety
Stories surrounding food-borne illness outbreaks in national quick-service restaurant chains have become very common, with many national brands having suffered at least one major food-borne illness outbreak. Whether the cause of the outbreak is due to contaminated food or unclean surfaces, food...