Industry News
The Earl of Sandwich, home of “The World’s Greatest Hot Sandwich,” has chosen the Punchh Marketing Automation Platform to engage and reward its loyal customers on mobile devices and acquire new customers through word-of-mouth marketing. The 24-unit chain selected Punchh for its simplicity of...
Veggie Grill uses Smartsheet to smooth the real-estate selection process.
Outside Insights
As a consumer, whenever I see a sign for a restaurant that says “Grand Opening”, I usually think about creative menus, unique specials and promotions, and new customer relationships. While it can be very exciting for patrons, many restaurant owners and managers find opening a new location to be...
Some operators have been slow to incorporate allergy-friendly menu options.
Web Exclusive
Cutting calories, lowering fat content, and providing healthy, fresh ingredients have become increasingly commonplace in the limited-service industry over the past few years. But while U.S. quick serves have embraced the healthy lifestyle movement, some wonder if operators are still overlooking the...
Papa John's offers potential franchisees strong AUV and national brand exposure.
Denise Lee Yohn: QSR's Marketing Guru
It’s back and bigger than ever. Now in its fourth year, our “Best Franchise Deals” report has become the can’t-miss list of top quick-service and fast-casual franchises, assessing factors such as investment-to-sales ratio, marketplace differentiation, corporate support to franchisees, and positive...
Solar Roast Coffee uses unique roasting method to create premium coffee.
Emerging Concepts
What do you get when you combine a satellite dish, a stockpot, a broccoli steamer, and a car jack? The origins of Solar Roast Coffee, a Pueblo, Colorado–based outlet serving solar power–roasted coffee. Initially more of a science project than a business concept, brothers Mike and David Hartkop...
Boston Market CEO interacts at store level with his fast casual customers.
Executive Insights
When George Michel took the chief executive reins at Boston Market in October 2010, he inherited a concept with a tumultuous 25-year history that included bankruptcy, a headline-grabbing purchase—and subsequent sale—by McDonald’s, uneven numbers, and fading consumer interest. In no time, though,...
Industry News
McAlister’s Deli is celebrating summer with new limited-time promotions, including BBQ pulled pork, refreshing dessert shooters, and a new twist on McAlister’s Famous Sweet Tea. Available July 8 through September 29, the new menu items include:   BBQ Pulled Pork Items: Sandwich – Pulled pork, BBQ...
Ads focused on value instead of price drive purchase decisions at restaurants.
Promotions
Could the dollar menu soon be a thing of the past? It’s possible, according to findings from market research firm Phoenix Marketing International. A new study from the firm finds that customers don’t mind paying higher prices at restaurants as long as there’s a perceived value in the item or...