Quick serve brands like Smoothie King invest in franchisees and employees.
Human Resources
At some point, most customers have the unpleasant experience of walking into a quick serve, ordering food, and getting a less-than-warm greeting from an employee who seems disconnected from his work and guests. These diners may think the attitude is entirely the employee’s fault, but it may stem...
Brands like Einstein Bros. ready to join the quick service restaurant elite.
Story
51Einstein Bros. Bagelsrank last year: 47With domestic sales down by about $12 million, Einstein Bros. Bagels fell out of the QSR 50 and tops the Contenders list for 2012. The brand has redesigned its options for value-conscious customers, including the new $3.99 Everyday Value Offers. With an...
Restaurants like London's Burger & Lobster perfect simplified business model.
Story
Restaurant models are generally imperfect. Ninety-nine percent of the time there are clear negatives to every model. As an example, let’s talk about the traditional model for a coffee business. The percentage margins are high and the staffing costs are low—two great indicators for success—but in...
Tourists and travelers flock to quick service restaurants like Teddy's in Hawaii
Web Exclusive
Tourists in the U.S. are spending more at restaurants than ever before, good news for quick-serve operators as summer vacationing enters its home stretch. The National Restaurant Association (NRA) reported this year that tourism spending at restaurants in the U.S. is at an all-time high, with 15...
Encouraging healthy behaviors can cut down on an employer's health-care costs.
Outside Insights
Three years after the Patient Protection and Affordable Care Act (commonly called the ACA) became law, “many employers still don’t grasp its basic elements,” according to a recent BusinessWeek article. Despite the recent one-year delay in enforcement of the employer mandate penalty, small and mid-...
Jersey Mike's uses East Coast authenticity to build its premium sandwich brand.
Story
At Jersey Mike’s Subs, it’s the little things that make a big difference. The real red wine vinegar used on sandwiches. The freshly sliced meats and cheeses. The store-baked bread and the made-to-order cheesesteaks on the grill. Jersey Mike’s leaders say those small touches are what set it apart...
Bountiful Eatery in Chicago offers gluten free menu in fast casual environment.
Competition
After holding various positions in the Darden enterprise and managing a Chicago-area Panera Bread, Ed O’Brien tired of working for others. Eager to become his own boss, O’Brien opened Bountiful Eatery in July 2012. Sandwiched between an ice cream shop and a pizza parlor, the Chicago-based...
Whataburger's burgers and fries menu inspires passionate consumers in South.
Story
In Tulsa, Oklahoma, down the block from a McDonald’s and around the corner from a Jason’s Deli, Whataburger store No. 304 on Peoria Avenue features the same iconic, orange-and-white, A-frame exterior as nearly every other restaurant in the 740-unit Whataburger system. It serves the same quarter-...
In addition to helping conserve cash, bartering often leads to additional exposu
Twenty years ago, Toni Foley began bartering. These days, she won’t run her restaurant—five-year-old Eastside Café in Fairport, New York—without the practice.
QSR snack brands with biggest sales and growth in restaurant industry.
Read the ProfilesBrowse the Big ChartSee The ContendersSegmentsBurgerSandwichSnackMexicanPizza/PastaChickenAsianSeafoodThe evolution of the limited-service restaurant industry continued in 2014, as traditional powerhouses faltered while fast casuals and other rising concepts asserted themselves as f
Top upcoming QSR brands on verge of restaurant success.
Read the ProfilesBrowse the Big ChartSee The ContendersSegmentsBurgerSandwichSnackMexicanPizza/PastaChickenAsianSeafood The evolution of the limited-service restaurant industry continued in 2014, as traditional powerhouses faltered while fast casuals and other rising concepts asserted themselve
QSR brands plate fresh and natural ingredients to improve health and nutrition.
Fresh has become a mantra of the restaurant industry these days, and there’s nothing that conveys fresh better than using raw items, particularly fruits and vegetables.
QSR brands must adapt new technology tools to improve business potential.
Every day, entrepreneurs dream up new ways to “disrupt” so-called “legacy” businesses like quick-service restaurants.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.