Kat Cole, Patricia Wilmot, and Monica Boyles attend a WFF event.
Franchising
This is not the 1950s. Women aren’t confined to the home, cooking, cleaning, and caring for the kids (unless they want to, of course), nor can they only find work as secretaries in a male-dominated corporate world. No, today, women have power: They can balance work and family life; they can excel in any profession; and, just like...
Miami Subs CEO Richard Chwatt says having a consistent brand message is key.
Executive Insights
When things get busy in the C-suite, people can become so focused on their own areas of responsibility that communication streams slow to a trickle and walls form around one or more departments. These silos—where individuals or even entire functional groups turn inward—can be dangerous to an organization’s overall...
McDonald's evolution has guided the fast food industry's past and present.
Roy Bergold: Tales from McDonald’s
This month’s issue talks about demographics and how quick-service customers have changed over the years. You can find numbers and charts in another part of the magazine, so I thought it would be fun to give you my perspective on the changes, considering I started at McDonald’s in 1969 as a field marketing manager and retired...
Read Full Story // read more about: McDonald's
Dickey's corporate helps operators secure the best site deals possible.
Franchising
Dealing with suppliers and distributors on a daily basis means many restaurant operators are adept at driving a hard bargain. And with the economy still struggling to stay above water, operators may want to consider putting those skills to use by renegotiating their building lease.
Proprietary beer and wine beverages give fast food operators new menu ideas.
Marc Halperin: Resident F&B Expert
Two years ago in this very space, when I last opined on beer and wine, I acknowledged that the very idea of selling alcohol remained remote for some concepts, and far-fetched for many. But the drive for higher margins, coupled with the fact that many adult customers simply see beer and wine as essential components of a good meal, has led...
Food trends, like barbecue, find strong holding in the fast food industry.
Denise Lee Yohn: QSR’s Marketing Guru
Q: Could you give me some insight on the outlook of the barbecue industry? Is the industry stable? Is this a good time to invest in barbecue?
Rose Kuhnau turned around Smoothie King sales in New Orleans.
Franchising
After working for more than 12 years in multiple departments of the Smoothie King corporate office, Rose Kuhnau made her franchising debut in 2000, purchasing her first Smoothie King unit in New Orleans. Today, Kuhnau owns four units in the Big Easy’s metropolitan area, helping to grow a brand that was started by her father. She...
Energy Kitchen could offer the REAL program a strong fast food partner.
Health
Much like the building industry did years ago with its LEED program, the United States Healthful Food Council is creating a nutrition certification program for the entire foodservice industry. The program is an effort to cut down on obesity and diet-related diseases.
Pork's versatility, cost effectiveness propel its addition to menus.
Pigging Out

Pork was promoted for years as “the other white meat” to boost its exposure and dispel consumer perception that it’s too fatty. These days, pork is anything but “other” at many limited-service restaurants, though it’s often under the guise of specific...

Quick service brands enhance nutritional profile of favorite foods like pizza.
A Picture of Health

Fast food gets a bad rap. The industry is actively cutting back on calories, sodium, trans fats, high fructose corn syrup, and other ingredient components that are detrimental to nutrition, but consumers and watchdogs alike are still quick to point fingers when the nation’s health woes...

Be Prepared to Clean and Disinfect Bodily Excretions

When vomit, diarrhea, or other bodily excretions mar the environment in a quick-service restaurant, a rapid, well-planned response is imperative. 

It’s essential to clean and disinfect the contaminated area promptly to prevent the spread of illness and protect the health of...

Quick service concepts like Rise in North Carolina are accepting bitcoin money.
Are Bitcoins Legit?

Despite controversies surrounding the virtual currency bitcoin, a growing number of quick-serve restaurants, bakeries, coffee shops, and bars are allowing their customers to pay for their food and beverages via the digital currency.

Bitcoins are a currency that is transferred directly...

Quick service restaurants hire summer workers for popular seasonal job.
It's Hiring Time

On the heels of the latest jobs report, which revealed that restaurants added more than 30,000 jobs in March—the 49th consecutive month of growth for the industry—limited-service operators are well positioned for the incoming summer season.

Quiznos and Sbarro both filed for bankruptcy to relieve debt.
Quiznos & Sbarro: What Went Wrong?

Quiznos and Sbarro this month became the latest two quick-service chains to file for bankruptcy, the result, experts say, of not being able to keep up with the growing competition in their respective categories.

Tropical Smoothie Café's CEO shares how he built a lifestyle brand.
Start to Finish: Mike Rotondo

I worked at Baskin-Robbins all through high school and all through college, and really got into management. I did everything for the franchisee when I was in college—I ordered product, I hired, I fired, I did payroll. So it really got me into the business and hospitality. I thought it was...

Auntie Anne’s invests in tomorrow’s talent.
Promise for the Future

Forget the age-old stereotype of teens being more interested in schlep than success. Auntie Anne’s corporate executives and franchise partners have seen first-hand that there is promising business potential in today’s high-school students.

Fifty teens at the brand’s...

Artisanal bread maker La Brea rebranded to expand vision for foodservice future.
Rising to the Occasion

La Brea Bakery rebranded itself for the first time in 25 years, updating its logo, packaging, and café to reflect its expanding vision while also doubling down on its commitment to supply fresh bread both to foodservice companies and consumers.

La Brea, which was originally built to...