Action Services Group Enhances Management System

The management system enhancements further capitalize on what has long been the driver and backbone behind Action Services Group’s unique service and performance advantages. These improvements result in more robust location asset-data capturing as well as enriched service tracking, monitoring, measuring, and reporting for all customer lighting, sign, and electrical maintenance and service work orders. 

 

Examples of the benefits customers will experience by these upgrades include: access to all critical location asset-data, better expense tracking and budgeting, tracking of product warranties for improved cost reduction, live time-stamp validation of technician arrival and departure times, access to site-location customer satisfaction surveys after service is performed, and improved customer on-line access and reporting.

 

Ted Stouch, president of Action Services Group comments, “We have long believed that data capture is unique to our services and key to our service performance and customer satisfaction. Now with these added enhancements, we offer an even greater advantage to retail and restaurant chains and commercial accounts looking for a more efficient and value-added lighting, sign, and electrical maintenance provider than they have now.”

 

In addition to the customer benefits, these ServicePoint Solution upgrades will assist Action Services Group in monitoring their own technician and internal service team performance to maximize customer satisfaction.

 

Action Services Group provides lighting, sign, and electrical maintenance services, re-lamping, and LED retrofit services to retail store chains and restaurant chains, commercial building operators, healthcare, and educational institutions across the United States and Canada. Using a proprietary, web based enterprise management system, ServicePoint Solutions, Action Services Group stores and tracks all location asset data after the initial service call virtually eliminating return-trip service charges, tracks all product warranty information to maximize cost savings, and measures each service call with a customer satisfaction survey at the site level.