Industry News | August 2, 2012

Airport Ordering Gets a Lift

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Travelers catching a flight are always looking for ways to make their trips easier and less stressful. Now they can dine by a simple touch of a screen, with HMSHost’s rollout of E la Carte’s Presto tablets to its airport restaurants.

The Presto tablet allows guests to browse detailed menus with enticing pictures, receive menu recommendations, place orders, split checks, and make a credit card payment—all from the comfort of their restaurant table.

It even includes interactive games to entertain guests while they wait for their meal. The Presto tablet made its debut at Phoenix Sky Harbor International Airport, with plans to roll out at additional HMSHost airport restaurants across the United States. HMSHost owns and operates restaurants in 113 airports throughout the nation.

“The Presto tablet is a natural fit for our airport restaurants, as we constantly seek to identify innovations that will enrich travelers’ dining experiences,” says HMSHost Chief Innovation Officer Paul Mamalian.

“The Presto tablet directly addresses travelers' primary concerns: speed of service and convenience. It gives customers more control and allows them to pace the meal themselves, whether they’d like to sip cocktails at one of our bars while waiting for their flight or indulge in a quick meal without having to wait for their bill,” he says. “It’s truly the future of hospitality for airport dining.”

Presto’s delivery of faster service and convenience to travelers significantly increases customer satisfaction, proven by an average increase in tips by 15 percent and an average 10 percent increase in sales. By putting customers in control of when they order and when they pay their bill, HMSHost is empowering them to get in and get out at their own pace—especially important when they have a flight to catch.

The Presto tablet, developed exclusively for restaurants, runs on a battery that lasts all day and is built with the durability to withstand the use of countless guests, making it an efficient and cost-effective solution for restaurants and servers.

“HMSHost has been a great partner in this initiative,” says E la Carte CEO Rajat Suri. “Serving the busy road warrior is an excellent application of our Presto tablets. With HMSHost’s global reach, we are looking to fundamentally upgrade the traveler dining experience.”