Industry News | June 22, 2011

Buffalo Wild Wings Gets a 24-7 POS System

The 200th Buffalo Wild Wings Bar and Grill Franchise Group location has chosen 24-7 Hospitality Technology (24-7) as its POS solution and support provider. 

24-7’s achievement was marked by the recent 24-7 Total Solution computer system installation at a new Buffalo Wild Wings franchise location in Brea, California. 

“This will be by far the coolest, largest, and most innovative Buffalo Wild Wings location in the country,” says developer Dwight Manley. “There are more than 100 big-screen television sets for viewing sports events. Three stories up is an outdoor dining area with VIP booths and a balcony where you can see the nightly fireworks at Disneyland.”

In addition to Manley, the owners include former Angel’s baseball star Tim Salmon and his brother Mike, who played football at USC, the San Francisco 49ers, and the Buffalo Bills, and former Angels hero Jim Edmunds.

The POS system deployed by the Buffalo Wild Wings Franchise Group is the “easiest and most flexible” in the industry, says Todd Baker Jr., president of 24-7. “The management system provided by 24-7 links the Buffalo Wild Wings stores to their wait list, kitchen, cash management, and accounting systems, providing a total solution.

“In addition, 24-7’s unique approach to technical support allows these franchises to reach technicians to handle any issue 24 hours a day, 7 days a week, and 365 days a year,”  Baker says.

The 24-7 Total Solution is a computer management system that combines sound business proactive strategy and technology in a user-friendly approach.  The Buffalo Wild Wings franchisees say they improved their profit levels by controlling daily activities and revenues and eliminating duplication work.

“We switched to 24-7 Hospitality Technology to obtain better quality of service, and we haven’t been disappointed,” says Richard Andrews, president/CEO, RAMB Co. LLC, Hudson, Ohio. “I’m currently installing my eighth 24-7 Total Solution location. The equipment and software runs flawlessly, and when we need assistance, it is provided in an expeditious manner.”  

“Since implementing the 24-7 Total Solution we’ve seen a marked improvement in our ability to effectively manage costs in our restaurants,” says Kevin Donham of Belle Enterprises, operator of eight Buffalo Wild Wings stores in Virginia. “The 24-7 Total Solution allowed us to add menu items and build the correct recipes that ensure accuracy and guarantee consistency across all our stores. This frees up our managers to focus more on quality operations and less on computer work. Our units have seen a 1.5 percent – 2.5 percent cost improvement.”