Industry News | February 5, 2013

Bunn-O-Matic Creates Equipment Support Service

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Bunn-O-Matic Corporationannounces a new chapter in its equipment support services unit that was formed to help customers manage the lifetime costs of owning premium commercial beverage equipment.  



Beginning with this year’s new product launch in the BUNN Espress superautomatic espresso series, the company’s BUNNlink service program will begin utilizing a progressive, cloud-based service package for operators.

Routine and on-demand maintenance will be coordinated with machine-to-machine (M2M) communication that enables remote monitoring, configuration, and management of geographically disbursed equipment. 



The technology is powered by real-time connectivity that precisely narrows root causes and identifies best-practice troubleshooting scenarios.

The time-saving advantage is that on-screen error codes and diagnostic reports can be simultaneously analyzed by the BUNN service team and the operator.

Service dispatches are reduced by assuring the service technician arrives on site with correct parts so the equipment can resume normal operation on the same visit. 



“We are pleased to take the next leap on our support side of the business and offer futuristic M2M smart services, ” says Hy Bunn, CEO and president.

“Ultimately, this model provides peace of mind and lowers overall operational costs of the beverage program by allowing the operator to focus energy on building profits, along with staff confidence in operating sophisticated, digitally-equipped machines so that every design function can be used to its fullest capability,” Bunn adds.