Industry News | July 11, 2012

Delphi Launches Wireless Drive-Thru Headset System

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Delphi Display Systems, Inc. today announced the launch of its Insight Inform wireless drive-thru headset system, which is the latest component of Delphi’s fully integrated Insight QSR platform. Delphi is a provider of outdoor digital signage and QSR performance optimization technologies.

With the launch of the Insight Inform headset system, Delphi is now the only single source provider of all the technology components that make up a state-of-the-art quick service drive thru. The Insight platform supports all the key drive-thru functions including: order confirmation systems, timing systems, outdoor digital pre-sell menu boards, outdoor digital menuboards, and wireless headsets.

“Delphi is proud to extend our Insight product line to include headsets and position ourselves as the only company that can truly deliver a fully-integrated, turnkey solution for all drive-thru technologies,” says Ken Neeld, president and CEO of Delphi Display Systems. “Delphi now makes it simple for our QSR customers to setup and install all their drive-thru technologies from the pre-sell menu to the headset and everything in between.”

The Insight platform integrates order confirmation, vehicle timing, digital menuboard, and headset technologies. With an integrated platform the various drive-thru components can share data and events to better optimize service delivery to drive-thru customers.

In addition to new features and capabilities, quick serves benefit from a single point of contact for service and support to make it a simple, efficient process and lower the total cost of ownership.

At the core of the Insight Inform solution is Quail Digital’s Pro5 Drive-Thru Wireless Headset technology that has been enhanced by Delphi to integrate with its Insight platform. The new Insight Inform headsets operate on the high quality DECT 1.88-1.90 GHz frequency band, which unlike the 2.4GHz band will not interfere with WiFi networks in the store, and is more impervious to outside interference.

The system uses the latest noise suppression, acoustic echo cancelling, and dynamic compression techniques and algorithms to deliver clear-speech audio for both crewmembers and customers.

The Insight Inform solution has a distinctive noise cancelling feature that suppresses the background noise from the kitchen to the drive-thru speaker, enhancing the sound clarity and increasing the customer experience and speed-of-service. The system can support single lane, tandem, and dual lane drive-thru configurations from a single base station.

One advantage of being part of an integrated solution is that the Insight Inform system can issue audible S-O-S alerts. By measuring speed-of-service targets in the drive-thru, S-O-S Alert broadcasts voice prompts to headsets when vehicles exceed select targets. Other standard features include the ability to record, schedule, and manage their own customer greetings, promotional messages, and task reminders for staff.

The Insight Inform headsets are extremely comfortable and light, weighing only 3.5 ounces. With a push of a button, they can be set to hands-free mode to provide the greatest flexibility, mobility, and productivity for crewmembers. To increase energy efficiency, Insight Inform headsets are fitted with a motion detector. If a headset is motionless for three minutes, it automatically goes into sleep mode to conserve battery life.

The Insight Inform system includes a base station, Insight Server Appliance (ISA-2000), charging dock, and up to 12 headsets. The system is Ethernet enabled and can be managed locally or remotely via a web-based interface that supports system configuration, programming, and message downloads.