Industry News | April 28, 2010

Einstein Bros. Bagels Goes Bananas for New System

MonkeyMedia Software, a provider of Web-based operations solutions for the foodservice industry, today announced that Einstein Noah Restaurant Group, Inc. (ENRG) has successfully deployed both MonkeyOnlineOrdering and MonkeyCatering 3.0 to enable end-to-end visibility and control over the catering business for its Einstein Bros. Bagels brand.

ENRG has more than 600 restaurants in 36 states with operations including Einstein Bros. Bagels, Noah’s New York Bagels, and Manhattan Bagel.

ENRG integrated MonkeyOnlineOrdering and MonkeyCatering into its catering program even in order to make the company more appealing to its customers and more efficient for businesses that regularly place large catering orders. The company also introduced www.ebcatering.com, its new catering Web site, to customers of Einstein Bros. restaurants across the nation. The Web site was designed to simplify the ordering process by allowing customers to place a pick-up or catering order directly online.

Benefits of MonkeyOnlineOrdering and MonkeyCatering include:

·Integration of back-of-house and front-of-house operations. The company’s online ordering system has automated the ordering process, which helps increase order accuracy and maximize operational performance.

·Enhanced visibility into all business units. ENRG can run comprehensive reports from the Web to track each unit’s performance and better understand customer patterns and behavior.

·Better reporting and real-time visibility. ENRG is able to improve and speed up the decision-making process.

ENRG also took advantage of MonkeyMedia Software’s Catering Education services, which are designed to educate organizations at a strategic, sales, and operational level and teach best practices for growth and management of centralized catering operations within a multi-unit environment.

“We’ve found MonkeyMedia Software’s team to be extremely knowledgeable about the catering business,” says Beth Briggs, vice president of information technology for Einstein Noah Restaurant Group. “They’re more than just a catering software provider – they have been a great partner to lean on during our deployment. Our investment in new technology has strengthened our catering business, and MonkeyMedia Software has played a big role in that success.”

“It is a pleasure to work with such a respected brand that has a reputation for quality and customer satisfaction,” says Erle Dardick, CEO of MonkeyMedia Software. “We’re proud of the success Einstein Noah Restaurant Group has experienced thus far with the help of our team and our technology, and we look forward to our partnership of continually striving to improve ENRG’s catering business in 2010 and beyond.”