Industry News | January 21, 2009
With Expansion Comes New Training
Based at Carl’s Jr.’s headquarters in Carpinteria, California, and Hardee’s headquarters in St. Louis, the Star Academy training centers significantly upgrade the training centers in those offices. Star Academy will take an MBA-style approach, providing extensive management-level instructional classroom development and training for both brands. The academies will offer a full complement of courses for field operations management, centered on business planning and including, coaching, communication, time management, understanding leadership styles, and career pathing.
The Web-based Learning Management System will provide expanded and standardized in-store restaurant training and accountability both domestically and internationally. The training will focus on all aspects of working in Carl’s Jr. or Hardee’s restaurants, including quality assurance, guest service, food quality, cleanliness, friendliness, and drive-thru service. The courses will be available round the clock on the Internet and in the restaurant. As individuals log on and take the offered courses, the restaurant's general manager and the training department will have a record of who has completed which courses and who needs to take or retake them.
Star Academy and the Web-based Learning Management System will work in tandem to improve effectiveness, courtesy, and friendliness while providing the training for management-level promotional opportunities to every employee with the desire and the ability to succeed.
“Our Star Academy training centers and Web-based Learning Management System are the next logical steps in our drive to continue improving on these key attributes and on our guests’ experiences in our restaurants,” says Andrew Puzder, CEO of CKE Restaurants. “As the company continues to build new units and endeavors to effectively support our domestic and international franchise growth, updated, standardized, effective, and accessible training is essential."
Neither the Star Academy nor the Learning Management System will result in an increase in contemplated capital spending as the company has already either incurred the associated expense or budgeted for it in the previously announced amended capital plan.
Food & Beverage
Thank you for signing up to receive QSR's flagship e-newsletter, A.M. Jolt. To help us better serve the information needs of our audience, please complete the information below.
In addition to A.M. Jolt, we also offer the following e-newsletters and communications. Please mark those you would like to receive.
- Business Services
- Cleaning & Sanitation
- Computer Systems/Software
- Dispensing Equipment
- Disposables, Packaging, Plastics
- Equipment Installation/Repair
- Financial Products/Services
- Food Products
- Franchise Opportunities
- Kitchen Equipment
- Safety Services/Products
- Security Systems