Industry News | June 13, 2001
Gold Star Chili Wins Award
The Ohio Award for Excellence, which was patterned after the Malcolm Baldrige National Quality Award, has four different tiers that recognize companies' and organizations' varying levels of commitment to the quality process. The award was designed to formally recognize businesses, government entities, educational institutions, health care facilities and not-for-profit organizations that understand the positive impact their quality processes can have. Endorsed by Gov. Bob Taft, this is the second year for the award.
"These organizations have demonstrated that measurable, continuous improvement can make a difference to an organization's customers, employees, global competitiveness and bottom line," said Thomas F. Casperson, executive director of the Ohio Award for Excellence.
Gold Star Chili, which was founded in 1965 by the Daoud brothers and has grown today to 100 restaurants throughout Ohio, Kentucky and Indiana, received a Commitment to Excellence award in the second tier for demonstrating a serious commitment to excellence and a process for continuous improvement.
"Gold Star Chili is thrilled to be among a select few companies, as well as the only restaurant in Ohio, recognized for our achievements and our commitment to continuously improving quality for our customers," said John Sullivan, chief executive officer of Gold Star Chili. "This is a another outstanding achievement for us since we were awarded the Small Business of the Year in 1999 from the Greater Cincinnati Chamber of Commerce. We would also like to congratulate the Greater Cincinnati Chamber of Commerce as a tier two winner and the Hamilton County Educational Services Center as a tier three Achievement of Excellence winner."
The Ohio Award for Excellence judging process for Gold Star Chili included an on-site visit by trained evaluators as well as an extensive report based on criteria including leadership, strategic planning, customer and market focus, information and analysis, human resources, process management and business results.
A formal awards ceremony will be held at the Quest for Success 2001 conference September 12-14, 2001, in Columbus, Ohio.
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