Groupon has released Gnome, a new tablet-based platform that will provide sophisticated tools to local merchants.
The tablet will let merchants instantly recognize their Groupon customers as they enter their business and redeem Groupons with a simple point of-sale system and credit card payment processing service.
Gnome will soon integrate with accounting software programs such as QuickBooks and Xero and offer a suite of customer relationship management tools, including the ability to customize marketing campaigns based on purchase history, share customer feedback via social media, and respond to customer inquiries or comments.
“Gnome is an amazing piece of technology that plugs our merchants into the Web and helps them form relationships with every customer that walks in their front door,” says Eric Lefkofsky, CEO of Groupon. “When it’s complete, Gnome will serve as an operating system for merchants to run their entire operation and enable them to create real-time promotions that bring customers into their business when they need them the most.”
Gnome is already in market, and will roll out to tens of thousands of merchants in the coming months.
Highlights of Gnome will include:
Bluetooth Groupon Redemption: Automatically redeem Groupons using Bluetooth technology or search for customers by name, Groupon barcode or voucher number. Customers no longer have to present a printed voucher or show their mobile device.
All-in-one Cash Register: Log cash transactions, accept credit and debit card payments, print or email receipts, calculate multiple tax rates, manage menu items, view transaction history, and issue refunds.
Customer Relationship Management: Customize marketing campaigns using customer purchase history and preferences. Gnome also lets merchants share customer feedback via Facebook and Twitter, and enables one-click email response to solve customer service issues.
Accounting Software Integration: Gnome integrates with accounting software programs Quickbooks and Xero, providing merchants with a convenient and hassle-free way to upload their sales data for bookkeeping and taxes.
Simple, Customizable Point of Sale: Gnome comes with preloaded menus and inventory lists for the most popular types of local businesses, enabling merchants to start running their systems within minutes; merchants can also add, scroll and search thousands of menu items.