Industry News | May 23, 2013

Jamba Juice and NCR Ease the Way for Mobile Ordering

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NCR Corporation announced that it is working with Jamba Juice, in collaboration with PayPal, on a series of customized mobile solutions, including a Jamba Juice–branded iOS and Android mobile ordering and payment solution.

This ordering functionality is available in select Jamba Juice locations via the PayPal app to millions of customers. It allows consumers to place mobile orders and pay directly from their smartphone.

The customized mobile ordering solution will integrate with the NCR Aloha point-of-sale (POS) platform. It is expected to improve speed of service and offer a differentiated experience to Jamba Juice customers, enabling them to skip the line to pick up their order.

According to the National Restaurant Association’s 2013 Restaurant Industry Forecast,27 percent of adults and 36 percent of quick-serve customers said they would likely use a mobile payment option if offered.

Today, the PayPal app is the way to order ahead in select Bay Area Jamba Juice locations. Based on early success, this collaboration is now entering into the next phase to bring a solution to more people who enjoy Jamba Juice.

In addition to integration with the Aloha POS solution, PayPal has been integrated as a payment option, giving Jamba Juice customers another easy way to pay and offering greater choice for secure payment.

PayPal processed more than $14 billion in mobile payment volume in 2012.

“Today’s consumer wants to leverage technology in an integrated way to make everyday life easier,” says Robert Notte, CTO, Jamba Juice. “Working with NCR and PayPal, we are using mobile ordering and payment technologies to align with our brand essence of a healthy, active lifestyle and help us deliver more value to our customers."

Don Kingsborough, vice president of retail services at PayPal, says, “Solving real problems for merchants and consumers is one of PayPal’s primary goals, and our collaboration with NCR helps to create a great experience for loyal Jamba Juice customers. In 2012, we worked with Jamba Juice to create a fantastic mobile ordering experience, and NCR is a key ingredient to bringing this innovation to more locations across the U.S.”

Kim Eaton, senior vice president and general manager of NCR Hospitality, adds, “NCR is committed to providing progressive technology that enables our customers to create exceptional experiences and engage consumers in a new way. Time is one of the most important elements in a quick-service restaurant, and our solution will also help Jamba Juice increase its speed of service during peak hours.”