Industry News | February 7, 2012

Krispy Kreme Franchisee Implements MICROS Simphony

Hospitality Solutions International (HSI), a division of MICROS Systems, Inc., is pleased to announce that Glazing Saddles, LLC, a franchisee of Krispy Kreme Doughnut

Corporation, has chosen to implement MICROS Simphony, a cloud-based point-of-service and enterprise restaurant management system.

All eight of the franchise’s locations will benefit from MICROS Simphony’s service- oriented architecture (SOA), which enables the central management of menus, payroll, scheduling, gift cards, and loyalty functions from anywhere through a web browser.

Krispy Kreme began serving coffee and doughnuts in 1937 in Winston-Salem, North Carolina. The Original Glazed doughnuts gained in popularity as the company sold them to local grocery stores and the company expanded throughout the United States in the decades that followed.

Glazing Saddles was part of this expansion as it introduced Krispy Kreme to customers throughout Texas. Its franchise locations include Austin, San Antonio, San Marcos, Laredo, and El Paso.

As a franchise operator in growth mode, Glazing Saddles requires the latest technology for fully hosted enterprise management software. MICROS Simphony provides the perfect solution with file servers that are housed in a MICROS data center, managing upgrades, handling maintenance, and providing the most recent security technology to protect Glazing Saddles’ data.

The MICROS Simphony Enterprise solution is configured with Simphony Labor, to help manage staffing, and Simphony Loyalty, to aid in the creation of a new loyalty and gift card program.

In addition, the system has a fully customizable web-based reporting capability with a complete set of auditing and analysis tools designed to deliver actionable information.

Simphony’s web reporting is also available on mobile devices, including the iPhone and iPad.

Each of the franchise locations will implement four MICROS Workstation 5A terminals as well as a MICROS Kitchen Display System (KDS), which will help facilitate its drive through ordering. The MICROS KDS will expedite drive-through orders by relaying detailed order information to the employees preparing orders.

“I believe in the MICROS Simphony solution for my Glazing Saddles Krispy Kreme stores, and I’m excited about being able to use the latest enterprise technology,” says Mark Miller, CFO of Glazing Saddles, LLC.

“We will benefit greatly from the central administration of our restaurant management applications, and since they are hosted in the cloud, our data will be safely warehoused and benefit from full redundancy.”

“We are thrilled to have been selected by Glazing Saddles as its technology partner,” says Cyndi Shepley, vice president and general manager at HSI.

“We are confident this installation of MICROS Simphony will demonstrate how HSI collaborates as a team to provide leading-edge hospitality products with exceptional service. We look forward to supporting Glazing Saddles as it continues to grow the Krispy Kreme concept.”