Industry News | September 19, 2012

Newk’s Express Cafe Partners with DTT Surveillance

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DTT announced a preferred partnership with Newk’s Express Cafe LLC.  The agreement was signed late June and highlights plans for DTT to install its systems in Newk’s company and franchised restaurants.  The rollout has already begun and will continue over the next few months across the brand.  As the preferred vendor for surveillance and loss prevention, DTT will be providing Newk’s locations with comprehensive surveillance solutions that include POS integration, SmartAudit reports, and other LP services. 

“What made the decision easy for us was the level of customer service, support, and responsiveness the DTT team provides as part of the surveillance and loss prevention package. We’ve researched, tested, and deployed other surveillance solutions, and while all of them were able to provide cameras and software to monitor our locations, no other provider was as responsive to our support and training needs. DTT’s customer service and loss prevention team allows our management teams to focus on operations by leveraging their product experts to retrieve and review video, instead of spending hours reviewing video and training new team members,” says Adam Karveller, director of IT, Newk’s Franchise Company.  
 
“We are thrilled that DTT has been selected as the preferred surveillance and loss prevention vendor for Newk’s, a concept that is growing rapidly within the express dining segment. DTT is well positioned to support the growing number of Newk’s franchisees and restaurants and is committed to providing superior service and support across the board,” says Tom Moran, EVP of sales and marketing at DTT.