Industry News | February 12, 2010
Ninety-Six Wendy's, One New Back-Office System
“What used to take a week to produce a good product mix for our stores is available immediately with Syrus,” says Chance Carlisle, president and COO of Carlisle. “Now, I have a week to analyze the data. Take the new Spicy Nuggets. For all 96 stores we can spot menu mix trends to determine pricing strategies, evaluate the effectiveness of the product, and see where to spend our advertising dollars. We used to make decisions in a vacuum or on hunches. With Syrus’ information, we measure and either validate or debunk. For a company of our size to be able to do this analysis so quickly is tremendous.”
Carlisle has also seen significant food cost savings. Managers are using all of Syrus’ tools, such as daily targets and accurate prep and cook charts. Each manager uses Syrus differently to improve performance at his or her own store.
“With consolidated reporting, my district managers now have the ability to manage each store according to its situation and can quickly fine tune their management approach based on what each store needs,” Carlisle says. “Not all stores have food cost problems. They coach their worst offenders and then focus on other issues, like labor, at other locations. By pinpointing specific areas of improvement, managers operate more efficiently, and stores improve financially.”
Carlisle fully expects to use Syrus’ above-store reporting to make better decisions and to use the data in their top line business reviews. “We’ll no longer manage 96 stores as one store,” he says. “Now, we’ll have accurate information to see demographic trends and discover why some stores are doing well compared to others. We’ll be able to evaluate the effectiveness of new hires and of our training program. And, understand how menu pricing affects different locations. We’ll have a whole different set of benchmarks.”
Food & Beverage
Thank you for signing up to receive QSR's flagship e-newsletter, A.M. Jolt. To help us better serve the information needs of our audience, please complete the information below.
In addition to A.M. Jolt, we also offer the following e-newsletters and communications. Please mark those you would like to receive.
- Business Services
- Cleaning & Sanitation
- Computer Systems/Software
- Dispensing Equipment
- Disposables, Packaging, Plastics
- Equipment Installation/Repair
- Financial Products/Services
- Food Products
- Franchise Opportunities
- Kitchen Equipment
- Safety Services/Products
- Security Systems