Industry News | March 28, 2013
NRA's Operator Innovations Award Finalists Revealed
An independent panel of foodservice operators from the across the industry has selected the finalists for the 2013 Operator Innovations Awards. Three finalists in each of five categories—Food Safety, Health and Nutrition, Menu Development, Sustainability, and Technology—will be brought to Chicago for the 2013 National Restaurant Association Restaurant, Hotel-Motel Show this May. The winners in each category, as well as an Innovator of the Year selected from all finalists, will be announced live in Chicago during the Destination: Celebration gala on May 18.
“Restaurant operators are coming up with new and better ways to do business every day,” says Jeffrey W. Davis, convention chair for NRA Show 2013 and IWSB and CEO of the United States Beef Corporation. “The prestigious Operator Innovations Awards celebrate and drive continued advancement industry-wide, fueling customer satisfaction and profitability. We recognize their achievements with the Operator Innovations Awards. Earning one of these highly sought-after awards means bragging rights and publicity for years to come.”
The 2013 Operator Innovations Awards finalists are:
· HMSHost (Bethesda, Maryland): A comprehensive food safety approach, featuring an audit process that goes beyond evaluation to integrate consultation and training. The program enables the company to ensure strict, uniform food safety across a widely varied and rapidly evolving portfolio of brands/concepts.
· Ninety Nine Restaurants (Woburn, Massachusetts): An allergy alert system that combines staff training and involvement with clear communications via ordering, display systems, and tracking, ensuring awareness and proper preparation for everyone who touches a guest’s food and minimizing risk for all.
· Potawatomi Bingo Casino (Milwaukee, Wisconsin): An internal education and standards program for cook chill systems, the effectiveness of which has not only improved costs, safety, and efficiency, but also led to on-site workshops for local, state, and federal inspectors that support better food safety for the greater community.
Health & Nutrition
· Overlook Medical Center(Summit, New Jersey): The Summit Fit Club program rewards customers for healthier food choices via Fit Points ranging from 1 to 3 displayed on menu items. Customer swipe their membership card on check out to accrue points, and receive a $5 meal voucher for every 200 points earned.
· Stanford University (Stanford, California): The Performance Dining program, which has six performance categories, was developed in cooperation with Stanford Athletics, the Stanford School of Medicine, and the Culinary Institute of America, and takes a holistic approach to nutrition which, instead of counting fat and calories, focuses on food’s positive influence in the six performance categories, helping students, faculty, and staff to perform at their mental and physical peak.
· United States Air Force (San Antonio): Food Transformation Initiative (FTI), revolutionizes Air Force food selections, cooking methods, meal availability, and merchandising to guide customers toward healthier choices. When comparing participating with non-participating operations, performance metrics confirm FTI elevates healthfulness, energy, and alertness through optimal nutrition, without sacrificing flavor, taste, and satisfaction.
· ARAMARK Higher Education (Philadelphia): Based on extensive research and feedback, this well received menu was developed from the ground up and features 100 new menu items inspired by the latest trends including healthy options, seafood, vegan/vegetarian entrees, and international cuisine.
· HMSHost (Bethesda, Maryland): The Freedom To Choose Web portal is an internally developed, custom online tool for the company’s 100-plus airport operations and is designed to give local operators access to hundreds of menu items, allowing them to quickly and easily tailor menus to keep up with traveler preferences and regional trends.
· Taco Bell (Irvine, California): The Doritos Locos Tacos features a shell made out of Doritos chips on the outside, with the classic tastes of the Taco Bell crunchy taco on the inside, combining two well-known brands to create the most successful new product introduction in the chain’s history.
· Kennesaw State University (Kennesaw, Georgia): The University’s 5,000 guest/day dining operation incorporates a comprehensive, closed-loop waste management program through a variety of efforts, including a robust organic "Farm-to-Campus-to-Farm" program, water reclamation, aerobic digestion, composting/recycling programs, oil-to-biodiesel conversion, and more to significantly reduce costs, minimize environmental impact, and qualify the facility for a gold LEED certification.
· Pret a Manger (New York City): Worked closely with third-party experts to research and develop a comprehensive sustainability program, which it openly shares with the industry. The program features four-stream front-of-the-house recycling, plus additional recycling, waste diversion, and composting process for back of the house. The resulting program diverts 55 percent of waste from landfills, and results in 40 percent of excess food being donated to the homeless.
· University of Wisconsin Oshkosh (Oshkosh, Wisconsin): Implemented a kitchen and dining recycling program that combines a food pulper with an innovative dry fermentation anaerobic biodigester that digests food waste to produce methane gas that is used to generate electricity that meets up to 10 percent of the campus’ needs. Other byproducts include rich compost and space heat.
· Canteen (Charlotte, North Carolina): Avenue C is a self-checkout micro-market with more than 300 installations, and features remote temperature monitoring, multiple payment methods, biometric thumbprint security, and RFID tag product identification to offer a wider variety of food selections, including better-for-you and fresh product options, without the cost associated with a full-service dining solution.
· Mainstreet Ventures (Ann Arbor, Michigan): An interactive tablet menu that has completely replaced paper menus at 11 restaurants, going beyond item presentation to deliver additional information including customized wine pairings and nutritional information, for a more sustainable and efficient system that has increased check averages up to 10 percent.
· Walt Disney Parks and Resorts(Lake Buena Vista, Florida): The Be Our Guest Restaurant utilizes a unique fast-casual restaurant system capable of automating elements throughout the operation, including RF table locators, ordering, checkout, back-of-the-house workflow, and more to deliver a personalized, streamlined experience for guests that allows the operation to serve more than 3,000 meals at lunch each day.
All nominations for the Operator Innovations Awards have been reviewed by the judges’ panel of industry leaders consisting of Joe Alouf (president and chief financial officer, Guckenheimer), Patricia Bando (associate vice president, Auxiliary Services, Boston College), Scott Barton (president, Fine Dining Division, Lettuce Entertain You), Jeff Broadhurst (president and CEO, Eat 'n Park Hospitality Group), Jean-Marie Clement (director of food and beverage concept development for Walt Disney Parks & Resorts Worldwide), Douglas Davis (senior director, Global Food Safety, Marriott International), Chris Demery (vice president, Applications, Bloomin’ Brands, Inc.), James Houser (vice president of administration, Delaware North), John Metz Jr. (executive chef, president, and cofounder, Sterling Hospitality), Christopher Pappas (CEO, Pappas Restaurants Inc.), and C.W. Craig Reed (director of Food & Beverage, Broadmoor Hotel).
Food & Beverage
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