Papa John’s has again earned the top spot in customer satisfaction among national pizza chains in the 2013 American Customer Satisfaction Index (ACSI). Papa John’s earned the highest ranking for an unprecedented twelfth time in the past 14 years.
“We have always believed that if you offer a superior-quality pizza delivered with industry-leading customer service, customers will reward you with their loyalty,” says John Schnatter, Papa John’s founder, chairman, and CEO. “We thank our customers for their loyalty and will continue to do the best we can to deliver on our ‘Better Ingredients, Better Pizza’ brand promise each day.”
In addition to the top overall ACSI rating for national pizza chains, Papa John’s earned the top spot among all limited-service restaurants in the categories of product quality, overall quality, and customer expectations
“We set the customer expectation very high at Papa John’s, and we thank our operators for working extremely hard to deliver on those expectations,” Schnatter says. “After nearly 30 years, we still believe it’s all about consistently delivering a superior-quality pizza, and that is where our focus will remain.”