Industry News | May 16, 2006

Papa John's Tops Customer Satisfaction Survey

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In national survey results announced today in the widely followed American Customer Satisfaction Index (ACSI), consumers rated Papa John's no. 1 in customer satisfaction among all quick service restaurant chains for an unprecedented seventh straight year.

Papa John's outdistanced its larger pizza rivals Pizza Hut and Domino's and all other quick service restaurant chains, and also finished ahead of survey newcomer, Starbucks, the leading retailer, roaster and brand of specialty coffee in the world.

"We thank consumers for this distinction, and we thank our franchise and corporate teams in the field for continuing to uphold our 'Better Ingredients, Better Pizza' brand promise," said Papa John's president and chief executive officer, Nigel Travis. "A satisfied customer is a loyal customer, and loyal customers are critical to the success of our business."

In addition to receiving the highest overall customer satisfaction score in the 2006 ACSI, Papa John's also earned the highest rating among quick service restaurants in the individual categories of product quality, service quality, perceived overall quality and customer expectations.

"We have a fundamental belief that if you serve a superior-quality pizza with excellent service and value, consumers will recognize the difference and reward you with repeat business," said John H. Schnatter, Papa John's founder and executive chairman. "Thanks, America, for once again making Papa John's number one."