Industry News | February 18, 2013

Raising Cane’s Rated Nation’s Best in Sandelman Study

Baton Rouge, Louisiana-based Raising Cane’s Chicken Fingers has earned the distinction of No. 1 Quick Service Restaurant Chain in the nation for 2012, according to the Sandelman & Associates Quick-Track study. In addition to scoring top overall honors, Cane’s earned six additional first-place awards. 

“I couldn’t be more proud of our crew members for the incredible work they have done for so many years to earn us this amazing recognition,” says Ian Vaughn, Raising Cane’s chief operating officer, fry cook, and cashier. “What’s even more rewarding is knowing that this recognition is coming from our customers. We will continue to strive hard every day to exceed their expectations, just as they deserve.”
 
Known for its ONE LOVE – chicken finger meals – Raising Cane’s is one of the nation’s fastest-growing restaurants. It is widely recognized as an industry leader in customer service.
 
For the past 25 years, Sandelman & Associates has released its much-anticipated Quick-Track Awards of Excellence, honoring the top-ranked restaurant chains in several different categories. The 2012 awards are based on surveys of more than 110,000 quick-service restaurant customers covering 1.4 million fast-food visits in over 90 U.S. media markets. Consumers are asked to provide feedback on 16 attributes of their dining experience.
 
This year, Raising Cane’s was rated the #1 Quick Service Restaurant Chain in the country. In addition, Raising Cane’s racked up the following awards in the chicken chain category:
 
#1 Overall Rating
#1 Taste or Flavor of Food
#1 Quality of Ingredients
#1 Temperature of Food
#1 Accuracy in Filling Orders
#1 Convenience of Locations
 
According to the study, in 2012 63 percent of Raising Cane’s customers rated their most recent visit “excellent” overall (rating of “5” on a 5-point scale).
 
“Our culture is built on the philosophy of working hard while having fun,” says Vaughn. “We take pride in serving our communities while delivering a great experience for our customers. This means serving a premium, consistent product. Our team is honored to see our hard work recognized by our valued customers.”