Industry News | January 29, 2014

ServiceChannel, GoodData Partner To Provide Analytics

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ServiceChannel, a facilities services management platform, announced that it has partnered with GoodData, a leader in cloud business intelligence, to help deliver a state-of-the-art, big data reporting and analytics platform to its customers. 

“ServiceChannel is in the unique position in our industry to have a proprietary database containing more than a dozen years of independent cost and performance data. We needed to empower our information-hungry customers with the ability to unlock the power of our data with state-of-the art reporting and visualizations,” says Sid Shetty, president of consulting services and vice president of operations at ServiceChannel. “We’re excited about our partnership with GoodData. This new analytics platform will transform how our customers leverage data and get fast answers to their business-critical questions.”

ServiceChannel uses GoodData to power its ProView application that delivers customized analytics with historical, current, and predictive views of business operations. ServiceChannel’s ProView includes operational, tactical, and strategic reports that all lead clients to more effective decision-making.

In addition, ServiceChannel’s Consulting Services group will use GoodData technology to provide custom solutions that enable clients to adopt best practices, benchmark results, generate and track savings, and optimize their business for greater efficiency.

“We’re proud to partner with ServiceChannel, who shares our vision of how a best-in-class analytics platform can transform business,” says Roman Stanek, CEO and founder of GoodData. “Together with ServiceChannel, we are helping companies in the retail, restaurant, and facilities management industries gain quicker access to their data and make better business decisions through powerful but easy-to-use technology.”